Service Support Representative (SSR)

Indoor Environmental Services•Sacramento, CA

1d•$17 - $23•Onsite

About The Position

The Service Support Representative is responsible for supporting daily service operations through work order processing, purchase order generation, maintenance billing, customer service, accounts receivable support, and reporting functions. This position serves as a critical link between customers, technicians, vendors, payroll, and management to ensure efficient service delivery, accurate documentation, and timely communication.

Requirements

Strong organizational, administrative, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
Excellent verbal and written communication skills with a professional and customer-focused approach.
Proficiency in Microsoft Office applications, including Excel.
Strong attention to detail, accuracy, and follow-through.
Proven problem-solving abilities and a commitment to delivering exceptional customer service.
Ability to work effectively both independently and as part of a collaborative team.
Ability to build positive working relationships with customers, technicians, vendors, and internal departments.
Reliable, accountable, and committed to maintaining high standards of service and professionalism.

Nice To Haves

Experience in administrative support, customer service, dispatch, billing, or service operations is preferred but not required.

Responsibilities

Receive and coordinate incoming service requests from customers and internal departments.
Process and manage service work orders, ensuring accurate documentation and timely routing for dispatch and scheduling.
Generate and maintain purchase orders while coordinating with vendors and internal teams to resolve discrepancies.
Perform daily maintenance billing closeouts and maintain accurate service and contract records.
Process customer payments and assist with accounts receivable activities, including billing inquiries and collections support.
Provide backup support for service quote preparation, proposal tracking, and customer follow-up.
Deliver exceptional customer service through timely communication, problem-solving, and attention to detail.
Maintain accurate spreadsheets, reports, and service-related documentation.
Collaborate with technicians, accounting, sales, project teams, and service management to support efficient operations.
Support departmental continuity during periods of high workload, employee absences, or increased service demand.
Participate in training and professional development opportunities to enhance skills and industry knowledge.
Contribute to continuous improvement by sharing best practices and maintaining knowledge of company procedures and systems.