HR Service Centre Representative

Strathcona County • Sherwood Park, AB

2d • CA$31 - CA$39 • Onsite

About The Position

The HR Service Centre is responsible for the administration of programs and policies related to all functional areas of Human Resources. The HR Service Centre Representative has a critical role within the team by providing front-line support to employees and leaders. This posting is for one full-time, temporary (non-permanent) hourly position, working 35 hours per week through December 31, 2026.

Requirements

• Certificate in Human Resources, Management, Business, or a related field
• Minimum of 2+ years of experience in Human Resources.
• Demonstrated ability to use critical thinking and resourcefulness to troubleshoot and find solutions.
• Customer service focused, using clear written and verbal communication.
• Strong organizational skills to manage details and timelines in an environment with frequent interruptions and requests from a variety of sources.
• Demonstrated technical aptitude and computer skills.

Nice To Haves

• Experience in advising others on HR policies and procedures is an asset.
• Proficiency with Oracle, Excel, and SharePoint is an asset.

Responsibilities

• Answer phone calls and manage inquiries sent by email.
• Provide information on HR processes, policies, and procedures.
• Support new hires with onboarding questions, such as pay and benefits.
• Provide assistance to employees and leaders utilizing our HR system, Oracle.
• Identify and escalate complex issues for resolution to other teams.
• Follow up with new employees to ensure onboarding tasks are completed on a timely basis.
• Review and action incoming forms.
• Support benefit administration by enrolling employees and sending information packages.
• Run and distribute reports.
• Maintain employee files and records.

Benefits

• Competitive salary
• Health and wellness spending account
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree