Analyst, HR Employee Service Centre

Regional Municipality of Peel • Brampton, ON

3d • CA$81,977 - CA$102,471 • Hybrid

About The Position

As an Analyst, HR Employee Service Centre, you will play a critical role in transforming complex Human Capital Management (HCM) data into actionable insights. You’ll leverage your deep HCM knowledge and analytical expertise to optimize HR service delivery, support strategic decision-making, and ensure operational accuracy in pay-impacting processes.

Requirements

• Post-Secondary Education or diploma in related discipline
• Three (3) years of experience analyzing employee transactional data in a Human Resources environment or an equivalent combination of education and experience
• Working knowledge of SAP Success Factors and/or PeopleSoft HR Applications, Parklane (Health and Safety Application), JBS (Scheduling Application) and/or others in the market
• In-depth knowledge of developing queries (PeopleSoft, SQL, etc.)
• Combination of education and experience may be considered
• Detail-oriented analyst with strong research, problem-solving, and data visualization skills
• Proficient in Microsoft Power BI, Excel (including Power Query), and HCM systems
• Experienced in handling large HR datasets and translating insights into actionable dashboards
• Strong communicator with excellent organizational, project planning, and teamwork abilities
• Self-motivated, customer-focused, and committed to diversity, equity, and inclusion in every aspect of work

Nice To Haves

• Experience and understanding of union reporting and collective agreements (preferred)

Responsibilities

• Drive Insightful Decision-Making: Partner with HR Service Delivery stakeholders to design and deliver impactful reports and dashboards that inform business decisions and drive workforce strategy.
• Ensure Payroll Accuracy: Collaborate with Coordinators to audit all payroll-impacting entries, ensuring accuracy and compliance before pay finalization.
• Optimize HR Processes: Lead gap analyses, define user requirements, and implement improvements across ESC and payroll processes, procedures, protocols, and training.
• Lead Key Annual Programs: Manage the operational delivery of critical initiatives including the annual Performance Management Program, Collective Agreement wage increases, Band Minimum Adjustments, and Lieu Time payouts.
• Validate and Test Solutions: Conduct rigorous user acceptance testing (UAT) on complex queries, new dashboards, and system updates to ensure data integrity and functionality.
• Enable Data Literacy: Create training materials and deliver workshops to help HR professionals and leaders interpret and utilize workforce data effectively.
• Consult and Collaborate: Work with business leaders and subject matter experts to design customized solutions for reporting needs, ensuring relevance and strategic alignment.
• Deliver Ad Hoc Analysis: Respond to data requests with high-impact visuals and insights by collecting, normalizing, and interpreting workforce data.
• Monitor and Support Leave Management: Analyze sick leave data in collaboration with the Absence & Position Management team to support both union and non-union leave programs.
• Build HCM Queries: Develop and run complex queries within HCM systems to support reporting and analysis needs.
• Translate Data into Action: Conduct deep-dive analyses, extract trends, and translate data into compelling stories for non-technical audiences.
• Facilitate Requirement Gathering: Lead workshops to capture business needs and produce clear documentation for solution development.

Benefits

• Vacation Time That Grows: Start with 3 weeks of vacation per year
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree