HR Service Center Specialist

U.S. Bank • Minneapolis, MN

6d • Hybrid

About The Position

Provide first point of person-to-person “high touch” customer service to employees, retirees, managers, line of business HR and external clients. Offer prompt, courteous customer service regarding HR, payroll, and basic benefit inquiries and issues to over 70,000 U.S. and Canada based employees.

Requirements

• 2-year college or post-secondary course work in related field or applicable work experience.
• Availability to work 9:30 am – 6:00 pm CT to start
• Strong PC skills
• Established vocabulary of general HR terminology (recruitment, payroll, benefits)
• Strong verbal and written communication skills
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information

Nice To Haves

• Preferred experience working in Workday.
• Bachelor’s degree
• 3 years of Customer Service experience
• Candidate with minimum of 1-3 years of experience in administration of HR, Recruitment, Payroll or Benefits.
• Bilingual is a plus

Responsibilities

• Respond to inquiries on administrative procedures and practices via multiple channels such as phone, HR employee portal, chat or email.
• Utilize HR case management system to document and escalate as needed following the appropriate processes.
• Educate employees on HR Services and self-service tools available to them such as the HR portal and other systems as needed.
• Research and resolve inquiries within defined service levels.
• Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate resolution or diagnose appropriate escalation.
• Accurately document inquiries and answers provided.
• Utilize multiple online systems and data sources to perform research to ultimately resolve inquiries.
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree