HR Service Center Associate

GAF • Parsippany, NJ

4d • Hybrid

About The Position

The HR Service Center Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). This position will support the administration and coordination of the HR Shared Services Team and incoming case volume. HR-related functions include, but are not limited to, centralization and coordination of employee life cycle activities and tasks, HR Systems and transactions, and program and policy improvements.

Requirements

• Bachelor's degree or equivalent work experience required
• Minimum of 2 years of HR experience, preferably in various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients
• Must have a working knowledge of Human Resources and HR tools/systems (Workday, ATS/PeopleSoft, ServiceNow HR, ADP) in a multifaceted environment with CEOs, systems, and vendor interface.
• Background/experience in working in a shared services function
• Attention to detail and ability to multitask in a highly dynamic environment
• Exceptional and proactive follow up
• Committed to excellence in service and performance
• Proficient in the use of Google products (Sheets, Slides, and Docs)
• Must be a team player
• Strong communication and problem-solving skills
• Ability to maintain a strict level of confidentiality
• Analytical skills, as evidenced by the proven ability to interpret business needs
• Demonstrated commitment to continuous learning
• Proven ability to develop and sustain positive working relationships and influence others
• Prior experience communicating and working with all levels of the organization
• Ability to travel (when appropriate approximately 10%) when appropriate to support key initiatives

Responsibilities

• Provide company-wide support to employees on general HR questions (walk-ins, HR Answers line, telephone, chat, or other points of contact) and escalate matters of greater complexity to Shared Service Manager as needed
• Ensure all callers receive an outstanding customer experience on every contact with on-time delivery and production of work that meets or exceeds expectations
• By utilizing a “cloud-based” phone system, actively monitor and accurately track information about all calls and any relevant information or follow up
• Drive continuous improvement of HR Services through timely acknowledgment of requests/calls, timely resolution to requests/calls
• HR Systems transactions (Workday “Super User”) include onboarding, password resets, requisitions, life events, job changes, compensation changes, manager reassignment, supervisory organization management, offboarding, and more.
• Recognition program administrator - understand the policy, eligibility, and system management (Achievers)
• Oversees knowledgebase inventory via ServiceNow HR Service Delivery portal
• Serves as a liaison for the Human Resources Department by preserving excellent employee relations through the timely response of employee inquiries in the following areas including but not limited to: company policies and procedures, benefits, payroll, and benefits, tuition reimbursements, employee rebates
• Working both autonomously and in a team environment to provide HR Support to the Business Partners, Payroll, and Centers of Excellence within HR
• Utilizes various resources to ensure that a complete and accurate answer is provided
• Directs customers to additional resources, including documented information, reference materials, and self-service tools
• Assist with pre-onboarding tasks (background checks, Form I-9 Verification, etc)
• Identify opportunities to streamline processes wherever possible
• Participate in HR systems testing as needed
• Participate in and share expertise during team meetings and training sessions
• Assist with other HR-related projects as needed

Benefits

• health insurance options that include medical, dental, and vision for you and your family
• Family-Building benefits support the many different journeys to fertility and parenthood
• robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions
• wellness program
• free financial coaching
• a referral program
• product rebates when purchased for an employee’s primary residence
• internal training programs and courses
• generous tuition reimbursement program
• competitive salary
• vacation packages for all full time permanent positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree