HR Advisor, Service Center

Saint Peters Healthcare System•New Brunswick, NJ

13d•$23 - $37•Onsite

About The Position

The HR Advisor, Service Center will serve as a primary point of contact for employees and candidates by responding to HR-related inquiries via phone, ServiceNow, email, and self-service tools with a high level of customer service. The role involves independently resolving the majority of HR inquiries and transactions, escalating complex or sensitive matters to the HR Service Center Supervisor. A key responsibility is managing candidate pre-onboarding activities end-to-end, ensuring timely completion within service level agreements. This includes background checks, drug testing, health clearances, new hire documentation, E-Verify, and orientation coordination. The position also supports the recruitment function by creating requisition templates and processing HR data transactions and employment change forms accurately and timely, ensuring compliance with policies and regulations. Additionally, the HR Advisor will provide guidance on HR policies, procedures, benefits, and talent acquisition processes, and maintain detailed documentation within the HR case management system.

Requirements

Two (2) years related work experience OR a combination of education and work experience.
Strong customer service and interpersonal skills, with the ability to manage high-volume inquiries professionally and efficiently.
Technically proficient with Microsoft Office Suite, with an emphasis on Excel.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Working knowledge of HR systems preferred, including Lawson, Cornerstone, and ServiceNow.

Responsibilities

Serve as a primary point of contact for employees and candidates by responding to HR-related inquiries via phone, ServiceNow, email, and self-service tools with a high level of customer service.
Independently resolve the majority of HR inquiries and transactions, escalating complex, sensitive, or unresolved matters to the HR Service Center Supervisor in accordance with established procedures.
Manage candidate pre-onboarding activities end-to-end, including background checks, drug testing, employee health clearances, new hire documentation, E-Verify, and orientation coordination, ensuring completion within service level agreements.
Supports the recruitment function by creating requisition templates and other duties as assigned.
Process HR data transactions and employment change forms (ECFs) accurately and timely, ensuring compliance with internal policies and regulatory requirements.
Provide accurate guidance and interpretation of HR policies, procedures, benefits, and talent acquisition processes to employees and candidates.
Maintain complete and accurate documentation within the HR case management system, including logging, tracking, follow-up, and resolution of all inquiries and transactions.