HR Service Center Representative

Taylor Corporation•North Mankato, MN

3d•$21 - $25•Onsite

About The Position

Taylor Corporation is seeking an HR Service Center Representative to support our customers, which are our employees and managers, with their human resource related questions. The position is responsible for answering customer questions throughout their employment lifecycle, with topics ranging from benefit coverage and eligibility, payroll processing, leave of absence and general policy questions. This team also helps with HR data gathering, audit support and process execution. The HR Service Center team receives questions via email and phone call and will use both methods. This is a full time position in a service center environment with hours Monday through Friday 8:00 am – 5:00 pm (flexibility for a later schedule) with some overtime required. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

1+ years' experience within Human Resources and/or customer service
Demonstrated aptitude with use of Microsoft Office based software
High School diploma or equivalent
Proven written and verbal communication skills
High level of customer service skills

Nice To Haves

Bachelor’s degree
Bi-lingual skills

Responsibilities

Provide exceptional customer support and prompt responses to incoming questions from managers, employees and other human resources staff members.
Serves as customer advocate by listening to customer needs and guiding them to appropriate resources and programs.
Deliver accurate information to customers in accordance with goals and objectives.
Document and maintain procedures and processes; advocate sharing and knowledge transfer across team.
Utilize current systems to research and respond to inquiries.
Participate in the team assignments for answering employee questions regarding benefits, payroll and HR processes.
Support special projects including data testing and review, open enrollment, performance reviews and annual compensation reviews.
Must maintain a high standard of privacy and confidentiality to ensure customers protected health information is secure.
Cross trained in all key support topics with ability to solve and/or partner with subject matter experts to resolution.
Analyze processes, workflows, and processes to proactively identify issues and opportunities for improvements.