HR Service Center Representative 2
About The Position
Welcome to a fast-paced, people-centered environment where every day brings something new. As part of our HR Service Center team, you will be at the heart of employee support—fielding a high volume of inbound calls, written inquiries, and in-person interactions from a broad audience that includes faculty, staff, student employees, retirees, and prospective hires. Whether it is a quick question or a complex situation, you’ll be the first line of guidance, empathy, and resolution. This is a hybrid role, combining remote work with on-site responsibilities in a fast-paced call center environment. Our team operates Monday through Friday from 8:00 AM and 5:00 PM – offering a stable schedule that supports a healthy work-life balance. You’ll collaborate closely with a tight-knit group of professionals who support each other, share knowledge, and celebrate wins—big and small. We’re looking for curious problem-solvers who thrive on learning and love helping others. If you're a self-starter who can stay calm in unpredictable situations, handle sensitive conversations with grace, and bring a friendly, professional demeanor to every interaction, you’ll fit right in. This role is perfect for someone who enjoys variety, values teamwork, and wants to make a real impact through meaningful human connection.
Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in human resources, customer service, and/or inbound call center.
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite, Workday, and case system platforms
Nice To Haves
- Advanced training or education in a related field.
- Background in shared services, call center, higher education, or related industries such as insurance.
- Familiarity with Workday or similar HR systems.
Responsibilities
- Serves as the primary contact for incoming HR and payroll-related inquiries via phone, email, mail, in-person and Self Service.
- Provides timely and accurate support to a wide range of individuals—including current and former employees, retirees, their dependents, and external partners.
- Resolves issues of low to moderate complexity independently and escalates more complex matters to the appropriate Service Center resources, ensuring consistent and precise handling of every inquiry.
- Provide guidance on university policies, benefits, payroll, and employment procedures.
- Maintain confidentiality while handling sensitive employee information.
- Assist with onboarding and offboarding processes.
- Partner with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.
- Support HR initiatives and contribute to process improvements.
Benefits
- Competitive pay
- Top-notch health coverage
- Retirement plans
- Tuition help
- Leadership training
- On-site childcare
- Campus sports
- Arts events
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
