HR Coordinator - Service Center

Sheppard Pratt•Towson, MD

7h•$20 - $31•Onsite

About The Position

This is an in-person role, requiring 5 days/week in our Towson, MD office. The HR Coordinator - Service Center serves as the first point of contact for HR-related questions via phone, email, or ticketing system. They provide support on HR processes such as onboarding, offboarding, employee changes, benefits, leaves of absence, and HR systems navigation. This role involves maintaining and updating employee records in the HRIS, ensuring data accuracy, and processing transactions related to job changes, personal information updates, and organizational changes. The coordinator also generates standard HR reports, assists with audits or data requests, and escalates complex issues to HR specialists or business partners. Additionally, they support compliance with internal policies and relevant labor laws, ensure the efficiency of service center operations, technology, and transaction processes, and assist in developing and updating knowledgebase articles and process documentation. Participation in process improvement initiatives to enhance service center operations is also expected.

Requirements

HS plus 3-4 years of relevant work experience, Associate’s plus 2-3 years of experience, or Bachelor’s plus 1 year of experience.
Effectively communicate both verbally and in writing.
Utilize Excel, Word, Outlook, and PowerPoint with proficiency.
Demonstrate working knowledge of employment laws and practices, practices, and procedures.
Demonstrate attention to accurate detail and timely follow through in past work experience.
Prioritize and organize workload to meet deadlines.

Responsibilities

Serves as the first point of contact for HR-related questions via phone, email, or ticketing system.
Provides support on HR processes such as onboarding, offboarding, employee changes, benefits, leaves of absence, and HR systems navigation.
Maintains and updates employee records in the HRIS and ensures data accuracy.
Processes transactions related to job changes, personal information updates, organizational changes, etc.
Generates standard HR reports and assists with audits or data requests as needed.
Escalates complex issues to HR specialists or business partners as appropriate.
Supports compliance with internal policies and relevant labor laws.
Ensures efficiency of service center operations, technology, and transaction processes.
Assists in developing and updating knowledgebase articles and process documentation.
Participates in process improvement initiatives to enhance service center operations.