Service Center Coordinator

Balfour Beatty•El Paso, TX

1d•Onsite

About The Position

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

Requirements

High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience
Ability to travel up to 15%
Strong data entry and documentation skills with high attention to detail
Proficiency with Outlook, Excel and Word.
Ability to communicate effectively across multiple levels of the organization
Strong problem-solving, project management, and organizational skills
Possession of a valid, state-issued driver’s license and safe driving record is also required.

Nice To Haves

Relevant industry and leadership experience preferred
Existing Yardi knowledge is a bonus
Work order Management system training
Work Gatekeeper framework compliance training

Responsibilities

Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed status; provide feedback to leadership on discrepancies.
Assist in assigning work orders to Maintenance Technicians and vendors in accordance with skills, abilities, and specialties.
Monitor technician schedules to ensure each technician has a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team to ensure compliance with work order management policies.
Review, create, and receive purchase orders daily for vendor work orders, ensuring an approved purchase order is in place prior to commencing repairs.
Provide feedback to leadership on recurring discrepancies identified in work orders prior to Tech Completed status.
Support work order cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed to support transparent tracking.
Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
Contribute to the development and implementation of best practices for work order processing.
Provide real-time coaching and guidance to maintenance teams to ensure work order completion meets documentation requirements.
Collaborate with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
Adhere to all policies governing military housing work order management.
Assist in developing and implementing process improvements to enhance work order accuracy and efficiency.
Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.