Regional Service Center Coordinator

Balfour Beatty•Santa Fe, NM

1d•Remote

About The Position

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. This is a remote position; however, due to business needs, candidates must currently reside in California, Arizona, or New Mexico or be willing to relocate to be considered. Responsible for ensuring work order compliance by reviewing all assigned service branch work orders, overseeing the accuracy and completeness of data in Yardi, and working with onsite and regional teams to submit all duplicates, cancellations, and corrections in accordance with established approval processes. Provides assurance on work order controls, documentation compliance, and audit readiness. Responsible for training and supporting onsite teams to ensure prompt response, completion, and policy adherence. Monitors past-due work orders, identifies trends, and escalates compliance concerns as needed. This is a remote position.

Requirements

High School Diploma or GED required.
Minimum of three(3) year of administrative experience.
Ability to travel up to 50%
Strong data entry and documentation skills with high attention to detail.
Proficiency in Microsoft Outlook, Excel, and Word.
Ability to communicate effectively across multiple levels of the organization.
Leadership skills
Strong problem-solving, project management, and organizational skills.
Possession of a valid, state-issued driver’s license and safe driving record is also required.

Nice To Haves

College Degree preferred
Property Management experience preferred.
Yardi system knowledge preferred.
Work Order Management System Training
Work Gatekeeper Framework Compliance Training
Advanced Yardi Reporting & Analysis
Data Analytics for Work Order Trends

Responsibilities

Review daily open work orders across assigned regions, ensuring compliance with Work Order Management policy.
Conduct regular check-ins with onsite and regional teams to monitor work order progress, documentation, and approvals.
Identify and correct inaccuracies, duplicates, and out-of-scope work orders following Gatekeeper approval procedures.
Audit and ensure compliance with work order requirements, including labor tracking, material use, photographs, and resident signatures.
Ensure all work order cancellations follow documented approval processes with clear justifications and required authorizations.
Monitor past-due work orders and escalate unresolved issues to the Regional Facility Director (RFD) and Senior Regional Service Center Coordinator (SRSCC).
Oversee the Work Order Dashboard, track trends, and provide regular status reports to leadership.
Monitor progress and provide oversight in cooperation with Facility Director (FD) on performance of onsite assigned Service Center Coordinators (SCC).
Train onsite teams on Work Order Management policy, documentation standards, and system processes to ensure accuracy and consistency.
Conduct training sessions for new service center coordinators and site teams on Work Gatekeeper control processes.
Develop and distribute training materials on Yardi data entry best practices, work order compliance, and audit preparation.
Provide real-time guidance and troubleshooting support to onsite teams for policy adherence and system functionality.
Conduct routine audits of completed work orders to ensure compliance with labor, materials, and documentation requirements.
Identify and report non-compliance trends to the Service Center Director (SCD), SRSCC, RFD/ROD, OD and Business Support for corrective action.
Work closely with Operational Assurance to maintain data integrity and audit readiness for internal reviews.
Ensure all work order actions align with company policies and Work Gatekeeper Framework controls.
Report recurring compliance violations, unauthorized cancellations, or systemic work order issues to leadership for corrective measures.
Collaborate with leadership on process improvements and policy updates to enhance efficiency and control.