HR Service Center Representative, Human Resources
Boston University•Boston, MA
•$48,100 - $57,000•Onsite
About The Position
The HR Service Center Representative will be a member of a team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.
Requirements
- Proficiency in case and knowledge management systems.
- Experience responding to inquiries via phone and email.
- Knowledge of benefits enrollment and administration.
- Familiarity with SAP transactions.
- Understanding of HR policy information.
- Experience with new hire and open enrollment processes.
- Knowledge of qualifying life events.
- Familiarity with PFML process and benefits.
- Experience with payroll audits.
- Experience with staff/faculty onboarding processes, including BU IDs and I-9 processing.
- Experience in maintaining HR records and ensuring compliance with recordkeeping regulations.
- Knowledge of relevant state and federal regulations.
Responsibilities
- Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
- Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.
- Presents overview of benefits as part of New Employee Orientation.
- Review and approve new hire, open enrollment and all qualifying life events.
- Responds to general inquiries related to PFML process and benefits.
- Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility.
- Responsible for conducting weekly and semi-monthly payroll audits.
- Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
- Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
- Ensure compliance with all relevant state and federal regulations.
- Manage other duties and tasks as assigned.
- Travel between the Charles River and Medical Center campuses is required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
