HR Service Benefits Specialist

Bosch Group•Farmington Hills, MI

About The Position

As a Benefits Specialist on the HR Services Team for North America, you will support benefits-related integration activities for a newly acquired business unit. In this role, you will work closely with internal Benefits/HR Process Owners (COE), HR colleagues, vendors, and system teams to help execute benefits vendor and system setup activities leading up to go-live, and then transition into ongoing, day-to-day benefits administration post–go-live. You will contribute to the success of our team by: Pre–go-live (integration / implementation support) Executing benefits vendor and system setup tasks from an administration perspective (e.g., confirming eligibility rules are built as designed, supporting plan setup validation, and coordinating file/interface needs with the appropriate partners). Coordinating benefits-related data needs, including gathering inputs, validating data, reconciling discrepancies, and following up with internal partners and vendors to resolve issues. Supporting testing activities by executing assigned test steps, documenting results, and helping ensure items are resolved prior to go-live (e.g., UAT support, parallel runs as applicable). Tracking benefits-related defects, questions, and open items; routing/escalating as appropriate and following through to closure with stakeholders. Supporting associate-facing communications logistics and job aids related to benefits changes and enrollment timing, in alignment with established messaging and compliance guidance. Post–go-live (steady-state benefits administration) Providing day-to-day administration support for North America Benefits Programs, including Health & Welfare, Leave of Absences, 401(k), retirement, and pension programs, as applicable, following established policies, procedures, and service levels. Supporting end-to-end Open Enrollment execution activities, including preparation, testing/validation support, associate communications support, and issue resolution through enrollment close. Responding to associate and stakeholder inquiries via the HR Service delivery model; researching cases, explaining plan provisions and processes, and coordinating with vendors to resolve issues within expected timelines. Managing and resolving escalated Leave of Absence and Health & Welfare cases, ensuring accurate documentation, appropriate handoffs/escalations, and timely follow-up. Performing routine audits and ongoing monitoring for benefits administration activities (e.g., eligibility, enrollments, billing/arrears, and leave status) and coordinating corrections with vendors and internal partners. Identifying recurring issues and opportunities to improve standard work/documentation and partnering with Process Owners/COE to update guidance and prevent rework.

Requirements

Bachelor’s Degree required
3+ years of HR experience, including benefits and/or HR operations experience
Experience supporting benefits administration processes (Health & Welfare and/or Leave of Absence administration and/or 401(k) administration) and partnering with vendors
Strong written and verbal communication skills with a customer-service mindset
Demonstrated attention to detail and ability to manage confidential information
Proficiency with MS Office (Excel, Word, Outlook), Workday and comfort working across multiple HR systems / case management tools

Nice To Haves

Experience supporting acquisitions, integrations, or HR/benefits implementations (e.g., vendor setup, requirements gathering, testing/UAT, data reconciliation, and go-live readiness activities)
Bachelor’s Degree in Business Administration, Finance, Human Resources, or related field
Demonstrated data reporting, analysis, and data consolidation skills
Knowledge of compliance regulations and policies such as ERISA, FMLA, STD, LTD, COBRA, Section 125, and ACA requirements
Ability to identify process improvement opportunities and contribute to documentation/standard work and automation efforts

Responsibilities

Executing benefits vendor and system setup tasks from an administration perspective
Coordinating benefits-related data needs, including gathering inputs, validating data, reconciling discrepancies, and following up with internal partners and vendors to resolve issues.
Supporting testing activities by executing assigned test steps, documenting results, and helping ensure items are resolved prior to go-live
Tracking benefits-related defects, questions, and open items; routing/escalating as appropriate and following through to closure with stakeholders.
Supporting associate-facing communications logistics and job aids related to benefits changes and enrollment timing
Providing day-to-day administration support for North America Benefits Programs, including Health & Welfare, Leave of Absences, 401(k), retirement, and pension programs, as applicable, following established policies, procedures, and service levels.
Supporting end-to-end Open Enrollment execution activities, including preparation, testing/validation support, associate communications support, and issue resolution through enrollment close.
Responding to associate and stakeholder inquiries via the HR Service delivery model; researching cases, explaining plan provisions and processes, and coordinating with vendors to resolve issues within expected timelines.
Managing and resolving escalated Leave of Absence and Health & Welfare cases, ensuring accurate documentation, appropriate handoffs/escalations, and timely follow-up.
Performing routine audits and ongoing monitoring for benefits administration activities and coordinating corrections with vendors and internal partners.
Identifying recurring issues and opportunities to improve standard work/documentation and partnering with Process Owners/COE to update guidance and prevent rework.