Benefits & Core HR Specialist

Calgary Co-op•Calgary, AB

About The Position

We are currently seeking a Benefits & Core HR Specialist to join our Human Resources team. This role is responsible for delivering exceptional customer service to all employees while administering both union and non-union benefits programs. You will play a key role in maintaining HR systems, supporting core HR processes, and ensuring employees have a clear understanding of their benefits. This position is ideal for someone who is detail-oriented, customer-focused, and passionate about enhancing the employee experience.

Requirements

3-5 years’ experience in the group benefits administration.
Strong customer service orientation with a commitment to delivering high-quality support.
Experience in conducting benefit reviews.
Knowledge of Oracle Cloud or similar HRIS platforms.
Strong attention to detail with high degree of accuracy.
Excellent written and verbal communication skills.
Ability to handle confidential information with professionalism and discretion
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office.

Nice To Haves

Related post-secondary education, such as Human Resources Management Certificate or Certified Employee Benefit Specialist.
Experience working in a unionized environment and with collective agreements
Experience in a retail environment.

Responsibilities

Administer the employee group benefit programs in accordance with the collective agreement and company Policies.
Assist with and provide input in maintaining a fair, equitable and competitive benefits package that fits and is aligned to our company’s strategy and business goals.
Maintain and update employee benefit data and deductions within the HRIS
Provide guidance to employees on benefit eligibility, coverage, and pension plans
Identify and resolve discrepancies in benefit enrollments in collaboration with employees and providers
Conduct benefit reviews and ensure compliance with applicable legislation & internal policies
Train managers on the employee data workflow and the benefit plan(s).
Support the administration of employee recognition programs.
Assist in coordinating service awards and recognition initiatives.
Manage employee documentation including new hire packages, separations, and employment verification letters
Contribute to continuous improvement of HR processes.
Participate in the development and action of yearly competency performance work plan and development action plan.
Promote and support Health, Safety & Environment (HSE) programs and compliance
Provide general HR support and perform additional duties as required