HR Process Lead

Kraft Heinz•Lowville, NY

1d•Onsite

About The Position

The HR Process Lead owns and improves key plant HR processes that strengthen leader execution, workforce stability, compliance, and employee experience. The role drives process effectiveness across core people systems, identifies trends and gaps, and partners with plant leaders to improve follow-through on HR priorities. It goes beyond transactional support by leading structured HR process management, accountability routines, and continuous improvement efforts tied to business and people outcomes. The position is based at Kraft Heinz’s Lowville, New York processing facility, which produces Philadelphia Cream Cheese. The role operates in a food manufacturing environment and requires adherence to plant quality, sanitation, and safety standards. Weekend and holiday work is required; the production schedule is based on seven days per week.

Requirements

Bachelor’s degree or equivalent experience in human resources or a business-related field.
Two years of experience in the HR field.
Effective leadership and strong communication skills.
Strong customer service skills.
Proven initiative, planning and organizing, follow-up, interpersonal, and problem-solving abilities.
Ability to establish relationships and trust effectively across all levels of the organization.
Willingness to work weekends and holidays.

Nice To Haves

One year of SAP/LIS administration experience is desired.

Responsibilities

Own designated plant HR processes from planning through execution, follow-up, and improvement.
Monitor process performance in areas such as onboarding, attendance management, training completion, retention, and leader compliance.
Identify trends, risks, and recurring process breakdowns, and recommend corrective actions to plant leadership.
Drive leader accountability for timely completion of required people-process activities and follow-up actions.
Build, maintain, and interpret process dashboards, trackers, and reporting tools to support decision-making.
Standardize and improve HR workflows to increase consistency, efficiency, and policy adherence.
Partner with supervisors and plant leaders to strengthen execution of attendance, onboarding, engagement, and compliance-related practices.
Support employee relations processes through documentation coordination, follow-up tracking, and process discipline.
Administer select HR programs as needed, emphasizing process quality, consistency, and measurable outcomes.
Ensure HR processes align with state and federal regulations, Kraft Heinz policies, and plant operating requirements.
Own plant payroll administration processes, including issue resolution, accuracy follow-up, and process compliance.
Monitor attendance trends and maintain discipline tracking to support timely and consistent leader action.
Partner with supervisors to ensure attendance-related corrective action steps are completed accurately and on time.
Serve as a primary employee resource for general HR questions, issue triage, and guidance on routine people-process matters.
Identify recurring payroll, attendance, or employee-support issues and recommend process improvements.
Build and maintain reporting and tracking tools that improve visibility, consistency, and follow-through across plant HR processes.
Reinforce compliance with required people practices, policies, and documentation standards.
Clean and sanitize equipment and machinery according to the Kraft Heinz Sanitation Program.
Ensure products manufactured align with the applicable Quality Assurance Program and policies.
Follow the Kraft Heinz Safety Process and LOTO policies and procedures, and help keep self and others safe.