HR People Services Specialist II

Labcorp • Los Angeles, CA

4d • $24 - $27 • Remote

About The Position

Labcorp is seeking a remote HR People Services Specialist to join our team! This role plays a critical part in delivering a seamless employee experience by resolving HR cases, ensuring compliance, and continuously improving HR operations. In our dynamic and friendly corporate environment, you will have the opportunity to collaborate with an international team, support inquiries, manage HR documentation, and contribute to a variety of engaging projects.

Requirements

• 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.
• Strong command of English language, both written and verbal.
• Advanced issue resolution, problem-solving, and decision-making skills
• Basic knowledge and understanding of AI tools
• Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality
• Strong analytical skills
• Excellent communication skills

Nice To Haves

• 1 or more years' experience using HR Systems and tools including Workday and ServiceNow
• 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling

Responsibilities

• Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings
• Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
• Drives completion of complex, time-sensitive activities to meet deadlines
• Provides policy guidance and advanced assistance on HR process navigation for employees
• Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
• Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
• Drives compliance with global policy and labor laws, documentation standards, process and data audits
• Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
• Supports global HR Projects
• Other HR Support as needed

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree