HR Operations - Technician III

State of Colorado•Denver, CO

7d•Hybrid

About The Position

This position is open to current Colorado residents only. This recruitment will be used to fill multiple vacancies. The Human Resources Operations & Strategy, Division of Human Resources (DHR) exists to provide decentralized human resources services to the public, applicants, managers, and employees who work for the Colorado Department of Human Services (CDHS). The Human Resources Operations unit acts as a liaison between HR and other business units to align CDHS’s people strategy with its business strategy. The unit ensures that HR practices support the organization’s overall goals while remaining in compliance with appropriate employment laws, statutes, and regulations. The Operations team oversees Personnel Action Forms (PAFs), personnel files, and other forms and processes related to HR systems. They assist with name changes, State ID badge replacements, file reviews, and file transfers. This unit also guides the acquisition of personal services. The purpose of this position is to provide technical guidance, support, and assistance to HR staff, employees, managers, appointing authorities, and executive directors as it relates to employee personnel actions and position information. This position is responsible for operational and technical duties, including accurate data entry into multiple information technology systems in a timely manner and reporting on such information; assisting employees and the public with interpreting forms and procedures. Additionally, this position is responsible for onboarding new employees and setting up and assisting with new employee orientation; assisting the department with employee/personnel projects as requested. This position also supports and assists the HR specialist with recruitment activities. Responsible for providing professional customer service and responding to requests within 24 hours.

Requirements

Three (3) years of full-time experience performing high-volume data entry and processing with accuracy OR A combination of related education and/or relevant experience in an occupation related to the work assigned to this position, to include high volume data entry, demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders, and/or demonstrated ability to prioritize work when working in a fast-paced environment equal to three (3) years.
Additional appropriate education will substitute for the required experience on a year-for-year basis (e.g. BA degree in Business Administration, Human Resources, etc.)
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Standard background check and reference check required.
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
Ability to travel to attend required meetings, work events, trainings, etc. throughout Colorado.

Nice To Haves

Experience working directly in human resources or with human resources staff
Experience performing data entry
Experience working with confidential employment records and information
Experience with G-suite applications and or AppSheets
Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders.
Excellent written and oral communication skills.
Demonstrated proficiency with multiple information technology systems.
Strong sense of professionalism and proven ability to maintain confidentiality with sensitive and private information.
Ability to adapt and thrive in a changing work environment; ability to accept and manage new challenges and opportunities.
Initiative & self-management; the passion and ability to dive into the work and accomplish tasks within established timeframes; ability to multitask and produce quality results evenly
Demonstrated problem solving and critical thinking skills
The ability and motivation to develop creative solutions to complex, interpersonal, process, and systemic challenges
Relevant years of State service experience.

Responsibilities

Coordinating the HR State ID badge making process, ensuring all new hire badges and reprint badges are created according to standard process, and ordering supplies to ensure appropriate stock is always on hand. Working with the approved badge machine vendor, ensure badge templates are accurate and up to date.
Being the first point of contact for badge concerns stemming from the divisions that the Denver HR Operations team supports.
Evaluating, investigating and responding to all CDHS unemployment claims; responding to unemployment requests within two business days; contacting appointing authorities and HR business partners as needed to ensure claim is complete and processed timely.
Receiving, interpreting, verifying and processing personnel actions (PAF’s) in electronic workflow systems for completeness and compliance with State Personnel rules and CDHS procedures.
Researching and resolving discrepancies in personnel action data and required documentation.
Timely entry, validation and accuracy of all personnel and position information into HR information technology systems and maintaining a variety of confidential employee information in related information technology systems.
Communicating with internal and external stakeholders to ensure each personnel action is complete and complies with State and departmental policies and procedures.
Monitoring, evaluating, and updating employee employment status in the HR/Payroll system and informing employees of such change.
Calculating employment service date for candidates that have previously worked for a State agency.
Ensuring accuracy of data in multiple information technology systems and databases and providing accurate reporting on such data.
Adapting to and mastering new system applications and processes as implemented by the department or State.
Compiling and distributing reports as requested.
Maintaining confidentiality of all human resource data.
Responding to inquiries and providing technical guidance on CDHS operational processes, procedures and forms to internal and external stakeholders, including but not limited to appointing authorities, supervisors, managers, staff, applicants and the public.
Initiating the pre-employment background process for new hires to ensure every candidate passes all aspects of the background process, prior to starting work for CDHS.
Monitoring multiple background information systems to ensure candidate is complying with required deadlines; contacting candidate and hiring authority if candidate is not in compliance with expected deadlines and assisting with determining a solution.
Providing new hires with pre-boarding forms and new employee information; ensuring all required new hire documentation is complete and in compliance with Federal, State and CDHS requirements.
Monitoring and managing the CDHS badge process to ensure all employees have a working ID badge.
Contributing to and assisting with creating, updating and upholding operational procedures.
Providing responsive follow-up to all inquiries received including, but not limited to, those received by phone call, email, phone message or instant message.
Maintaining a positive approach when handling customer inquiries and/or complaints.
Actively listening to understand customer needs and providing a proactive customized solution.
Participating in professional development coursework, training sessions and/or seminars on an ongoing basis.
Enhancing individual and unit effectiveness by completing special projects and stretch assignments accordingly.
Staying abreast of current developments and best practices in HR disciplines.
Completing any other duties that aren’t covered in the above duty statements that need to be completed by this position to meet the needs of the agency and department.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.