HR Operations Supervisor - HRIS & Benefits - Dollywood Parks & Resorts - Exempt

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an HR Operations Supervisor – HRIS & Benefits who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal HR Operations Supervisor – HRIS & Benefits will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The HR Operations Supervisor – HRIS & Benefits is responsible for directing and planning the day-to-day the administration of employee benefit programs and the management of the Information Systems for the Dollywood Company and to comply with applicable regulations on matters relating to company sponsored benefits programs and HRIS. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age
High school diploma or equivalent.
At least 2 years of related benefits administration experience preferred
2-4 years of experience in Human Resources Information Technology with a proven track record in a company of at least 500 employees
Experience directly supervising 2-5 employees preferred
Intermediate to advanced computer skills, specifically in Microsoft Word, Excel, Outlook, and PowerPoint
Able to type a minimum of 35 words per minute
Must demonstrate a firm knowledge of all pertinent federal and state regulations including ACA, FLSA, EEO, ADA, FMLA, COBRA, Section 125, ERISA and HIPAA legislation
Proven experience showing a high level of organization and ability to prioritize workload
Previous project and team leadership skills and experience
Proven ability to work effectively in a team environment
Proven experience managing several complex projects simultaneously while working under pressure to meet deadlines
A work history that displays strong analytical skills and a thorough knowledge of benefit plan designs
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Nice To Haves

College degree preferred
At least 2 years of related benefits administration experience preferred
Experience directly supervising 2-5 employees preferred

Responsibilities

Administration of Company benefits programs (health, dental, vision, short-term and long-term disability, life insurance, survivor’s income benefit, flexible spending plan, 401(k) and profit-sharing plan, paid time off, and leaves of absence)
Maintain accurate data in our Human Capital Management System (HCMS), The Host Hub powered by UKG
Communicate one-on-one as well as to large groups to accurately explain benefit programs or HCMS processes/procedures
Complete enrollment and disenrollment for all eligible Hosts into the various benefit plans
Coordinate annual enrollment and ensure all necessary deadlines are met
Maintain benefits section of the Dollywood Parks & Resorts Host Handbook
Develop communication tools to enhance understanding of the Company’s benefit programs
Be an on-site expert and ensure compliance with all state and federal regulations regarding benefits and/or labor laws
Supervises the interactive process for Hosts requesting accommodation under the ADA
Manage yearly ACA Lookback period.
Monitor and ensure Hosts are working per their classification through follow-up and proper reporting.
Make recommendations regarding Host classification changes
Select, train, supervise and develop non-exempt hosts. Provide staff with goals, measurable targets, coaching, and accountability
Be an advocate for Hosts to ensure fair and consistent treatment by management in the workplace
Evaluate and revise internal processes to increase efficiency and compliance
Assist in the development of long-range objectives regarding benefits programs or HCMS in conjunction with the Property Support team and HR management
Oversee Human Resource Information Systems and processes including but not limited to: onboarding employee database records timekeeping scheduling seasonal rehires data and analytics
Act as in-house support to stakeholders to provide coaching, instruction, and advice on the use of all HR systems, processes, and key performance indicators
Ensure all personnel and benefits records are complete, accurate and compliant with HFE record and retention procedures, including hires, promotions, transfers, performance evaluations, terminations, enrollments, classifications and employee statistics for government reporting
Develop and measure management, operational, and custom reports, metrics, and accountability standards
Serve as active member of Property Support Center team to lead company-wide HRIS initiatives
Ensure timeliness and accuracy of required filings
Support Human Resources team with various all HR employee events such as mass hiring days, rehire processing, Host events, etc.
Routinely serve as HR Person-in-charge