Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Communications Officer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. This role is responsible for answering calls for service from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies, and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years old
High School Diploma or equivalent required
Computer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatory
Must be able to type 25 wpm
CPR/First Aid Certification or willingness to obtain within one year
Able to pass drug/alcohol testing and criminal background check
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Nice To Haves

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must be open to new ideas and willing to learn new technology
Must have the ability to remain calm and think quickly in high stress situations
Must have an aptitude for handling emergency situations

Responsibilities

Answer and field Emergency and Non-Emergency calls for service from hosts and guests
Track and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details and preventing any liability to SMC in any potential future litigations
Dispatch Armed Security and Safety to calls relaying the correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limb
Identify Emergency and Non-Emergency calls for service and prioritize accordingly
Make Safety Critical Decisions accurately and rapidly while using good judgment and remaining calm in crisis situations
Monitor the alarm system and dispatch the appropriate response
Monitor the weather radar for any lightning strikes within 10 miles of the park, ensuring closure of specific attractions in turn keeping our guests/hosts safe
Monitor email and Group Me (On park text App) for operational and Security/Safety Concerns
Enter work orders to Maintenance as needed ensuring guest excellence and Safety/Security Concerns
Coordinate response for outside agencies in Emergency Situations (Police, Fire, and EMS)
Contact or alert guests and hosts using Park Pulse or other means as technology changes
Contact hosts and PICs on the park via radio or phone relaying pertinent information
Work in a fast-paced environment which can change at any time
Monitor multiple radios. frequencies, answer telephone lines, and answer radio traffic while documenting all info into the CAD
Familiarization with park layout and all entry/exit points, gates, etc
Trained and able to communicate in accordance with FCC regulations