HR Operations Specialist (HRIS)

Trupanion • Seattle, WA

2d • Hybrid

About The Position

The HR Operations Specialist (HRIS) is part of Trupanion’s HR Operations team and supports a positive employee experience by making employee lifecycle processes efficient, understandable, and impactful. The role provides Workday administrative support to internal system users, with a primary focus on processing system transactions and maintaining system health and data integrity. As part of a business-critical shared services team, the specialist owns designated support functions and works cross-functionally to provide consistent, reliable business support.

The role is open to candidates in the Seattle, Washington area and follows a hybrid schedule, with at least three days per week in Trupanion’s casual, pet-friendly office.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of experience in administrative support or human resources.
• 1–2 years of Workday-specific experience.
• Experience with Microsoft Excel, Outlook, OneDrive, and SharePoint.
• Familiarity with ticketing or project management software such as Jira or SmartSheet.
• Familiarity with human resources practices, especially employee lifecycle processes.
• Excellent written and verbal communication skills, particularly in customer-facing support situations.
• Strong critical thinking and problem-solving abilities.
• Ability to collaborate cross-functionally and manage competing priorities in a fast-paced environment, with strong multitasking, time-management, and organizational skills.
• Experience implementing change initiatives or process improvements.
• High ethical standards and experience handling highly sensitive or confidential information.

Responsibilities

• Complete timely and accurate HRIS data entry for processes such as new hires, contingent worker contracting, job changes, compensation changes, and terminations.
• Partner with the business to implement large-scale organizational transformations accurately and effectively.
• Execute recurring HRIS maintenance, review business process transactions, and conduct audits to protect data integrity.
• Create and maintain end-user documentation for administrative and general users.
• Respond to inquiries and resolve requests received through centralized intake; identify recurring issues and improve processes and team member experience.
• Triage HR questions and issues as a first point of contact, routing requests based on subject matter, complexity, and sensitivity.
• Retrieve HRIS data and maintain or develop reports to meet changing business needs.
• Maintain HR documentation, including personnel records, company policies, process flows, checklists, and communication templates, in partnership with other People Operations teams.
• Coordinate onboarding and offboarding communications, logistics, and administration with People Operations teams and business contacts.
• Support team members and managers through the days before and after employment start or end.

Benefits

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and nine paid float holidays.
• Five-week sabbatical after five years of employment.
• Monthly bonuses; employees are currently eligible.
• Restricted Stock Units granted to all new team members, vesting over four years.
• Free medical health insurance for one dog or cat.
• Paid time off to volunteer at nonprofit organizations.
• Free on-site gym.
• Free dog-walking services for office pets during business hours.
• Free parking.
• Paid ORCA cards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level