HR Operations Specialist

WalkMe•Raleigh, NC

23h•Hybrid

About The Position

WalkMe, now an SAP company, is seeking an HR Operations Specialist to join their global team supporting over 1,000 team members worldwide. This role is engine behind core employee lifecycle moments, including onboarding, benefits, compliance, and resource management. The specialist will act as a champion of the Digital Employee Experience, moving beyond manual administration to build a future-ready career. The position offers a unique opportunity for an HR professional with a growth mindset who is passionate about providing a gold standard employee experience and eager to lead HR innovation.

Requirements

3+ years of experience in Human Resources or a closely related operational field.
Proven ability to work independently while collaborating across a global team, including the flexibility to adapt work hours periodically to align with Asian Pacific Japan (APJ) time zones.
Experience processing data changes and maintaining records within HRIS platforms; comfortable managing complex workflows and handling sensitive, confidential information.
Proficiency in Microsoft Excel with the ability to perform data analysis (e.g., VLOOKUPs, Pivot Tables).
A sharp eye for details when managing complex administrative tasks, ensuring that all employee communications, benefits enrollments, and reports are error-free.
Ability to provide supportive, human-focused guidance to WalkMe Team Members and deliver clear, data-driven insights to executive leaders.
A genuine passion for people and a service-oriented attitude.

Nice To Haves

Experience with managing HRIS (SuccessFactors, ADP, Workday) and ATS (Lever, Greenhouse, or Jobvite).
A growth mindset with an interest in leveraging AI-driven HR tools and automation to streamline manual tasks and improve operational efficiency.
Experience with modern workplace platforms (e.g. ServiceNow, Confluence, and/or Slack-integrated HR tools).

Responsibilities

Act as the central operational hub for WalkMeâ€™s international footprint, ensuring seamless HR consistency across North America, Europe, and Asia-Pacific, tailoring regional support to meet localized needs while maintaining a unified global standard.
Serve as a dedicated resource for the Global HR team, providing administrative coordination necessary to resolve complex employee relations matters with professional discretion, empathy, and consistency.
Execute end-to-end processes for onboarding, offboarding, and total rewards, tailoring the experience to meet the unique cultural and legal needs of WalkMeâ€™s global population.
Manage the end-to-end flow of Team Member data with an uncompromising eye for detail.
Collaborate with global Payroll, Finance, Office Operations, and IT teams to ensure that WalkMe Team Members data flows correctly across systems and that compliance standards are met in every region.
Monitor and maintain personnel records and HR policies to ensure WalkMe remains in compliance with varying regional labor laws and data privacy requirements.