HR Operations Specialist

Shurtape Technologies • Hickory, NC

1d • Onsite

About The Position

The HR Operations Specialist is responsible for fostering and maintaining positive relationships with internal and external customers while supporting HR Service Center operations and Human Resource Information Systems (HRIS). This role combines strong customer service with technical expertise to maintain data integrity, support system functionality (Paycom), and deliver reporting and analytics that drive efficient HR processes. The HR Operations Specialist serves as a key resource for employees and managers by resolving HR-related inquiries, troubleshooting system issues, and leveraging data to support compliance, decision-making, and continuous improvement.

Requirements

• 2-4 years’ Human Resources experience
• Requires advanced computer skills, specifically Microsoft Excel (pivot tables, lookups, data analysis), Word, Outlook, and PowerPoint
• Experience with an HRIS system, preferably Paycom
• Requires prior knowledge of principles, practices, and legal regulations related to human resources
• Requires knowledge of various human resources laws and regulations
• Requires the ability to handle confidential information and business documents in a professional manner
• Strong analytical, problem-solving, and technical troubleshooting skills
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage multiple priorities
• Self-motivation and enthusiasm
• Ability to work independently and in a collaborative team environment

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Provides employees with accurate, consistent and timely responses to HR-related questions, policies, and procedures, with a focus on first-contact resolution
• Guides employees and managers through self-service tools and HRIS (Paycom) functionality
• Maintains HRIS records by processing employee data transactions, updates, and audits to ensure accuracy and data integrity
• Troubleshoots HRIS issues and partners with internal teams and vendors to resolve system-related concerns
• Builds, maintains, and runs standard and ad hoc reports from the HRIS to support HR operations, leadership requests, and compliance needs
• Analyzes HR data using Excel (pivot tables, lookups, formulas) to identify trends, resolve discrepancies, and support decision-making
• Conducts regular audits of HR data across systems, including payroll, time and attendance, and employee records
• Supports HRIS maintenance activities including system updates, workflows, testing, and user access/security administration
• Maintains all HR-related records based on the HR records retention schedule
• Monitors and audits employee timecards to ensure accurate payroll processing
• Assists with onboarding activities, including employee system setup and data validation
• Completes external requests such as unemployment claims, employment verifications, and government agency inquiries
• Identifies opportunities to improve HR systems, reporting, and processes to increase efficiency and reduce manual work
• Assists with training employees and managers on HR systems, tools, and processes
• Remains engaged with employees by attending meetings, help sessions, and supervisor trainings as needed

Benefits

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level