HR Operations Specialist

Cloudflare • San Francisco, CA

1d

About The Position

Cloudflare is seeking a passionate, detail-oriented People Operations Specialist to support employees across the APJC region. The role is a first point of contact for employees and helps ensure a smooth, positive employee journey by resolving inquiries, maintaining accurate data, and making People processes efficient and effective. The specialist supports internal teams and contributes to a strong employee experience as the organization expands.

The role owns employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding. It also provides employee support through Zendesk, coordinates with People, Payroll, Benefits, and Legal teams, maintains employee records and compliance, identifies process improvements, and contributes to HR systems, vendor, and regional initiatives.

Requirements

• 5+ years of experience in HR administration.
• Ability to handle sensitive employee information with discretion.
• Strong organization, attention to detail, problem-solving, and time-management skills.
• Proficiency working with data and using Excel or Google Sheets for analysis and reporting.
• Customer-focused approach and genuine interest in supporting colleagues and delivering excellent service.
• Effective verbal and written communication skills for supporting employees across the APJC region.
• Adaptability and ability to manage shifting priorities in a fast-paced, dynamic environment.

Nice To Haves

• Familiarity with Workday or Zendesk.

Responsibilities

• Own end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding.
• Provide timely, high-quality responses to employee inquiries through Zendesk, acting as a liaison between employees and People and Payroll teams.
• Collaborate with Payroll, Benefits, Legal, and other specialized teams to resolve complex employee issues.
• Maintain and update employee records across People and Payroll systems, and conduct regular and ad hoc audits to ensure data accuracy and regulatory compliance.
• Analyze employee feedback and process metrics to identify improvements, and partner with regional teams to implement scalable solutions.
• Contribute to HR system implementations, vendor management, and regional initiatives, including annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed