HR Operations Manager
About The Position
The HR Operations Manager will oversee daily HR operations with a focus on stabilizing, standardizing, and improving processes. This role involves identifying opportunities to reduce manual work and implement automation and system-driven solutions, building and maintaining scalable workflows, SOPs, and documentation. The manager will improve processes and experiences throughout the entire Employee Lifecycle, from onboarding to offboarding, and partner cross-functionally to improve operational efficiency and consistency. Key responsibilities include overseeing end-to-end payroll processes, ensuring accuracy, timeliness, and compliance, and supervising and supporting Payroll Specialists. The role also involves overseeing benefits administration, leading and mentoring the Benefits Specialist, and owning billing reconciliation, vendor management, and contract oversight. Continuous improvement of payroll and benefits administration processes, and building strong relationships with Finance, benefits brokers, auditors, and vendor partners are crucial. The manager will lead and develop a team including Payroll Specialists, a Benefits Specialist, and an HR Coordinator, providing coaching, direction, and performance management. Establishing clear expectations, promoting accountability, and fostering a collaborative and service-oriented team culture are essential. Ensuring compliance with federal, state, and local employment laws (FLSA, ACA, ERISA, ADA, FMLA, etc.), supporting audits, maintaining accurate and compliant employee records, and identifying areas of risk are also key functions. The role will leverage HR systems to improve efficiency, data accuracy, and reporting, identify opportunities to reduce reliance on spreadsheets, and partner with internal teams and vendors to improve system functionality and integration. The HR Operations Manager will play an integral role preparing for and participating in core system transitions.
Requirements
- 5+ years of HR operations experience with deep expertise in payroll and benefits
- Strong hands-on experience with UKG is required
- Bilingual English/Spanish is preferred
- Proven ability to transform manual processes into automated, system-driven workflows
- Experience navigating multiple systems, limited integrations, and heavy Excel usage
- Strong knowledge of compliance (FLSA, ACA, ERISA, COBRA, etc.)
- Experience with audits, reconciliations, and vendor management
- Track record of building process documentation and operational structure from scratch
- Experience supporting or preparing for HRIS implementations or transitions
- Strong analytical and problem-solving capabilities
Nice To Haves
- SAP experience is preferred
- Bilingual English/Spanish is preferred
Responsibilities
- Oversee daily HR operations with a focus on stabilizing, standardizing, and improving processes
- Identify opportunities to reduce manual work and implement automation and system-driven solutions
- Build and maintain scalable workflows, SOPs, and documentation
- Improve processes and experiences throughout the entire Employee Lifecycle, from onboarding to offboarding
- Partner cross-functionally to improve operational efficiency and consistency
- Oversee end-to-end payroll processes, ensuring accuracy, timeliness, and compliance
- Supervise and support Payroll Specialists, providing guidance, oversight, and development
- Oversee benefits administration, ensuring effective management of enrollments, changes, and employee support
- Lead and mentor the Benefits Specialist to strengthen operations, accountability, and professional development
- Own billing reconciliation, vendor management, and contract oversight
- Continuously improve processes related to payroll and benefits administration
- Build and maintain strong relationships with Finance, benefits brokers, auditors, and vendor partners
- Lead and develop a team that includes Payroll Specialists, a Benefits Specialist, and an HR Coordinator
- Provide coaching, direction, and performance management
- Establish clear expectations and promote accountability and continuous improvement
- Foster a collaborative and service-oriented team culture
- Ensure compliance with federal, state, and local employment laws (FLSA, ACA, ERISA, ADA, FMLA, etc.)
- Support audits and ensure operational readiness
- Maintain accurate and compliant employee records and HR processes
- Identify areas of risk and implement improvements and controls
- Leverage HR systems to improve efficiency, data accuracy, and reporting
- Identify opportunities to reduce reliance on spreadsheets and improve system utilization
- Partner with internal teams and vendors to improve system functionality and integration
- Play an integral role preparing for and participating in core system transitions
Benefits
- Opportunity to modernize and transform HR operations
- High visibility and meaningful organizational impact
- Ownership of automation and system improvement initiatives
- The ability to leave a lasting mark on how HR operates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
