HR Operations Consultant - Hybrid (Mercy Fitzgerald - Darby, PA)

Trinity Health•Darby, PA

7d•Hybrid

About The Position

The HR Operations Consultant serves as a business operations consultant and liaison to business line leaders and Centers of Expertise (COEs). This role supports operations, projects, programs, and service delivery outcomes. Work activities are performed with direction and oversight from the CHRO/Director HRBP, in collaboration with various organizational levels. This often requires critical thinking, information exchange, problem-solving, and independent completion of actions involving planning, implementation, coordination, and evaluation. Work assignments are considered 'stretch' and demonstrate a broad knowledge of multiple operational areas of human resources or seasoned knowledge in a specialization to understand business needs and the interrelationship of issues impacting the implementation and delivery of strategically aligned business operations and services. The consultant provides consultative support to the CHRO/Director HRBP in implementing HR business strategy, workforce plans, operational services, and other initiatives, ensuring HR programs and services meet delivery expectations and align with business strategy. They participate with and provide guidance to business operational leaders to identify local business needs, leveraging COE resources to achieve desired outcomes. This role is responsible for specialized assignments requiring analytical and adaptive thinking, practical guidance, and direction, developing integrated solutions to resolve technical and business issues and strategies supporting HR business needs. The consultant serves as the ministry point of contact for HR Shared Services (HRSS) and COE, providing business context and ensuring requests are consistent with HRBP and leadership organization and talent strategy. They obtain and exchange information in response to COE services, acting as a technical resource for clarification, issue resolution, and implementation of recommended actions. They also handle HRSS processes and HR employment administration activities, providing requested materials and monitoring completion and accuracy. The role conducts data integrity audits, reviews, verifies, and maintains system data, and corrects discrepancies. They identify and prepare statistical and operational reports and metrics, providing interpretation and application of data, and interface with HRSS and TIS HR technology for guidance. The consultant prepares and presents communication materials, documentation, templates, toolkits, reports, and summaries for various audiences to ensure HR services, processes, policies, and procedures are communicated, implemented, and aligned. They maintain local HR intranet site updates and policy updates. They gather, validate, and prepare colleague and organizational data for transactions resulting from acquisitions, colleague transitions, job eliminations, and transfers. They coordinate support for actions resulting from organizational changes, colleague retention, or other ministry initiatives, including data transactions and communications. The role supports driving organizational engagement and recognition programs, including event coordination and facilitation, and performs job description updates and maintenance, interfacing with COE for review and guidance. They respond to department business leader requests for internal HR/COE information and direct leaders to self-service or shared services channels as appropriate, providing training and guidance as needed. The consultant acts as a liaison between HR and executives, management, professionals, and colleagues.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
Experience in state and federal laws & government & regulatory reporting requirements related to HR.
Experience in the development, interpretation, and application of human resources policies, practices and programs.
Strong computer skills, MS Office applications (Excel, Word)
Strong interpersonal and communication skills.

Nice To Haves

HR leadership/management experience preferred
Experience with colleague engagement and recognition event facilitation.

Responsibilities

Serves as a business operations consultant & liaison to HM business line leaders & COEs supporting operations, projects, programs & service delivery outcomes.
Provides consultative support to the CHRO/Director HRBP in the implementation of HM business HR strategy, workforce plans, operational services & other initiatives.
Ensures HR programs & services meet delivery expectations & are aligned to business strategy.
Participates with, provides guidance & support business operational leaders to identify & determine local business needs while leveraging Centers of Expertise (COE) resources to achieve desired business outcomes.
Responsible for specialized assignments requiring the application of analytical & adaptive thinking challenges & practical guidance & direction.
Develops integrated solutions to resolve technical & business issues & strategies which support HR business needs.
Serves as ministry point of contact for HR Shared Services (HRSS) & COE providing business context & ensuring requests submitted to COE are consistent with HRBP & leadership organization & talent strategy.
Obtains & exchanges information in response to COE services; serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.
Handles HRSS processes & HR employment & other administration activities (i.e., subpoena, colleague records) providing requested materials & monitoring completion & accuracy of actions.
Conducts data integrity audits; reviews, verifies, & maintains system data (e.g., supervisory orgs) & corrects system discrepancies.
Identifies & prepares statistical & operational reports & metrics & provides appropriate interpretation & application of data.
Interfaces with HRSC & TIS HR technology for guidance.
Prepares, develops & presents communication materials, documentation, templates, toolkits, reports & detailed summaries & guidelines for a variety of audiences to ensure HR services, processes, policies & procedures are communicated, implemented & aligned.
Maintains local HR intranet site updates, policy updates (reviewing, uploading & indexing).
Gathers, validates, & prepares colleague & organizational data for transactions resulting from acquisition, colleague transitions, job elimination & transfers.
Coordinates support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions & communications.
Supports driving organizational engagement and recognition programs, including event coordination and facilitation.
Performs job description updates & maintenance for job families or job roles pending standardization.
Interfaces with COE for review & guidance to ensure appropriateness.
Responds to department business leader requests for internal HR/COE information & directs leaders toward self-service or shared services channels as appropriate.
Provide training & guidance as needed.
Acts as liaison between HR & executives, management, professionals, & colleagues.
Manages & implements small to medium-scale projects, programs & initiatives.
Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.