HR Operations Consultant - Hybrid (Mercy Fitzgerald - Darby, PA)

Trinity Health•Darby, PA

9d•Hybrid

About The Position

The HR Operations Consultant serves as a business operations consultant and liaison to business line leaders and Centers of Expertise (COEs), supporting operations, projects, programs, and service delivery outcomes. This role involves critical thinking, information exchange, problem-solving, and independent completion of planning, implementation, coordination, and evaluation activities. The consultant provides consultative support to HR leadership in implementing HR strategy, workforce plans, operational services, and other initiatives, ensuring HR programs and services align with business strategy and meet delivery expectations. They collaborate with business operational leaders to identify local needs and leverage COE resources, manage specialized assignments requiring analytical and adaptive thinking, and develop integrated solutions to business issues. The consultant acts as a ministry point of contact for HR Shared Services (HRSS) and COEs, providing business context and ensuring requests are consistent with organizational and talent strategy. They also obtain and exchange information for COE services, serve as a technical resource for clarification and issue resolution, and manage HRSS processes and employment administration activities. Data integrity audits, report generation, and system data maintenance are key responsibilities. The role involves preparing and presenting communication materials, maintaining HR intranet sites and policy updates, gathering and validating colleague and organizational data for transactions, coordinating support for organizational changes, and supporting engagement and recognition programs. Job description updates and maintenance are also part of the role, with interface to COEs for review and guidance. The consultant responds to internal HR/COE information requests and directs leaders to appropriate channels, providing training and guidance as needed, and acting as a liaison between HR and various organizational levels.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
Experience in state and federal laws & government & regulatory reporting requirements related to HR.
Experience in the development, interpretation, and application of human resources policies, practices and programs.
Strong computer skills, MS Office applications (Excel, Word)
Strong interpersonal and communication skills.

Nice To Haves

HR leadership/management experience preferred
Experience with colleague engagement and recognition event facilitation.

Responsibilities

Serve as a business operations consultant and liaison to business line leaders and COEs.
Support operations, projects, programs, and service delivery outcomes.
Provide consultative support to HR leadership in the implementation of HR strategy, workforce plans, operational services, and other initiatives.
Ensure HR programs and services meet delivery expectations and are aligned to business strategy.
Participate with and provide guidance to business operational leaders to identify and determine local business needs while leveraging Centers of Expertise (COE) resources.
Responsible for specialized assignments requiring the application of analytical and adaptive thinking challenges and practical guidance and direction.
Develop integrated solutions to resolve technical and business issues and strategies which support HR business needs.
Serve as ministry point of contact for HR Shared Services (HRSS) and COE providing business context and ensuring requests submitted to COE are consistent with HRBP and leadership organization and talent strategy.
Obtain and exchange information in response to COE services; serve as a technical resource providing clarification of business operational services, issue resolution and implementation of recommended actions.
Manage HRSS processes and HR employment and other administration activities (i.e., subpoena, colleague records) providing requested materials and monitoring completion and accuracy of actions.
Conduct data integrity audits; review, verify, and maintain system data (e.g., supervisory orgs) and correct system discrepancies.
Identify and prepare statistical and operational reports and metrics and provide appropriate interpretation and application of data.
Prepare, develop, and present communication materials, documentation, templates, toolkits, reports and detailed summaries and guidelines for a variety of audiences to ensure HR services, processes, policies and procedures are communicated, implemented and aligned.
Maintain local HR intranet site updates, policy updates (reviewing, uploading and indexing).
Gather, validate, and prepare colleague and organizational data for transactions resulting from acquisition, colleague transitions, job elimination and transfers.
Coordinate support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions and communications.
Support driving organizational engagement and recognition programs, including event coordination and facilitation.
Perform job description updates and maintenance for job families or job roles pending standardization.
Respond to department business leader requests for internal HR/COE information and direct leaders toward self-service or shared services channels as appropriate.
Provide training and guidance as needed.
Act as liaison between HR and executives, management, professionals, and colleagues.
Manage and implement small to medium-scale projects, programs and initiatives.
Develop and manage aligned production, communications, service delivery plans and workflows to ensure plans are successfully implemented and services are delivered on time, on budget and to specifications.
Research and compile information to support ad-hoc operational projects and initiatives.
Synthesize and analyze data and provide detailed summaries including graphical data presentations illustrating trends and recommending practical options or solutions while considering the impact on business strategy and supporting leadership decision making.
Leverage program and operational data and measurements to define and demonstrate progress, ROI and impacts.
Maintain a working knowledge of applicable Federal, state and local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.