HR Operations Consultant

First Horizon Bank•Memphis, TN

9d•Onsite

About The Position

The HR Operations Consultant owns the operational infrastructure of EWG—driving project execution, case intake and triage, policy governance, and operational reporting across both HR Risk and Associate Relations. This role requires independent judgment, comfort with ambiguity, and the ability to build structure where none exists. It is an ownership role, not a support role.

Requirements

Bachelor’s degree in HR, Business Administration, Organizational Development, or related field, or equivalent experience
3-5 years of progressive experience in HR operations, program/project management, or operational leadership
Proven ability to manage complex projects with minimal oversight and build processes in environments without established infrastructure
Strong judgment on case routing, prioritization, and resource allocation decisions
Advanced proficiency with HRIS platforms and Microsoft Office Suite; outstanding written and verbal communication skills
Experience in a regulated industry, preferably financial services; absolute discretion with confidential information

Nice To Haves

PMP, PgMP, or equivalent certification; experience with Oracle HCM or comparable HRIS implementations
Working knowledge of employment law, HR compliance, or risk management; experience leading organizational transformation
Master’s degree in a relevant discipline

Responsibilities

Own the EWG project portfolio: lead planning and execution of cross-functional initiatives including system implementations, process transformation, and organizational change efforts; maintain program-level reporting on progress, risks, and resource needs
Run case intake and triage operations: assess incoming cases on severity, complexity, and expertise required; route to the appropriate Risk Consultant, AR Consultant, or external partner; design and refine the triage framework, escalation protocols, and SLA expectations
Drive the policy governance lifecycle: In partnership with the Sr. HR Risk & Governance Consultant, maintain the enterprise HR Risk policy library; manage the full review cycle from scheduling through SME review, redlines, and final sign-off by the Sr. HR Risk Partner; monitor regulatory developments and bring recommendations for updates
Build and maintain operational dashboards on case volumes, cycle times, capacity, and SLA adherence; own HRIS data integrity for the function and serve as the primary liaison during system transitions
Assist in implementing the operating model and governance routines; monitor progress against priorities, flag risks/dependencies, and recommend adjustments
Lead SOP development and process improvement: identify bottlenecks, design workflow improvements, and codify institutional knowledge into scalable, repeatable processes
Own knowledge management, onboarding for new team members and consultants, and coordination of team events and training