HR Consultant

isolved•Charlotte, NC

About The Position

The isolved HR Consultant is responsible for identifying, evaluating, and resolving HR related issues for customers and provide support to customer projects. HR Consultants are the backbone of the department, performing most customers' deliverables. Enhanced knowledge of isolved functionality is required. Level II is dependent upon ability to take on more complex projects, heightened communication and time management skills, and department need.

Requirements

Proficient in multi-jurisdictional HR compliance.
Proven effective oral and written communications skills.
Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.
Excellent customer service and relationship-building skills.
Professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
Strong time management skills.
Able to handle multiple priorities simultaneously.
Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
Detail-oriented, accurate, organized, and proficient in professional communications.
Self-starter and collect and analyze data, as well as problem solve in a fast-paced environment.
Bachelor's degree (B. A.) from four-year college or university; and a minimum of two (2) years' related HR Generalist experience and/or training for HR Consultant I and three (3) to five (5) years related HR Generalist experience and/or training for HR Consultant II; or equivalent combination of education and experience.
Typically requires a minimum of 6+ years of related experience.

Nice To Haves

PHR and/or SHRM-CP – strongly desired.

Responsibilities

Manage a queue of inquiries/requests/projects in support of the Defined HR team/clients.
Provides client support advising on HR topics received via on-demand phone and email support.
Know when to escalate complex situations to HR Business Partners or Senior HR Consultants.
Identify legal and governmental reporting regulations affecting HR practices and ensuring that customer policies, procedures and processes are in compliance.
Maintain working knowledge of multi-state employment law compliance to best serve all isolved clients.
Draft customer position descriptions and employee handbooks; participate in client meetings for same.
Support clients and/or HR Business Partners on projects such as HR compliance audit for Elite customers, FLSA and Independent Contractor Analyses, etc.
Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc.
Maintain total confidentiality with customer and company information.
Work toward continuous quality improvement.
Stay current with changing technology, including software programs.
Uphold, support, and promote all company policies and procedures.