HR Operations Analyst

Neighborly®•Waco, TX

8d•Hybrid

About The Position

Neighborly is seeking an HR Operations Analyst to join their People Services team. This role involves analyzing workforce data, optimizing HR processes and systems, and providing consultative guidance to support decision-making throughout the employee lifecycle. Neighborly, with over 40 years of experience, is focused on strategic innovation and is looking for an ambitious individual to help shape the future of home and business services.

Requirements

Proven experience with 2-3 years Human Resources experience and 2+ years data analytics experience.
Equivalent combination of education and relevant experience may be considered.
Demonstrates broad functional knowledge of HR policies, practices, and processes.
Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and actionable recommendations.
Exercises sound independent judgment and accountability when working with limited supervision.
Proven ability to manage multiple priorities and projects simultaneously while meeting deadlines.
Applies advanced skills, practices, and procedures to complete small to medium projects or complex components of larger initiatives.
High attention to detail, ensuring accuracy, consistency, and integrity of data and documentation.

Nice To Haves

Project Management experience preferred.

Responsibilities

Support People Service delivery by advising on escalated cases, identifying root causes, and recommending processes or system improvements.
Support audits, compliance reporting, and documentation requirements, including but not limited to quarterly reporting for PE firm, EEO-1 reporting, BLS reporting, and People Services Quarterly Review.
Contribute to HR initiatives that support scalable, efficient, and compliant People Services operations.
Collect, analyze, and interpret data from HR systems to generate meaningful workforce insights.
Build and maintain dashboards, standard reports, and ad hoc analyses covering key metrics such as headcount, turnover, retention, engagement, and compliance.
Identify trends, risks, and opportunities in people data and provide clear, actionable recommendations to HR and business leaders.
Create executive-ready presentations and visualizations that clearly tell the story behind the data.
Optimize HR systems through automation, enhanced reporting, and improved user experience.
Support system testing, upgrades, and enhancement initiatives.
Analyze and improve HR workflows to increase efficiency, accuracy, and employee experience.
Leverage analytics, benchmarking, and AI-enabled tools to drive continuous improvement and operational excellence.