HR Operations Analyst

Neighborly•Waco, TX

6d•Hybrid

About The Position

Neighborly, a hub of service brands connecting customers to local experts, is seeking an HR Operations Analyst to join their People Services team. This role involves analyzing workforce data, optimizing HR processes and systems, and providing consultative guidance to support decision-making throughout the employee lifecycle. With over 40 years of experience, Neighborly is focused on strategic innovation and offers an opportunity for career growth and innovation. The HR Operations Analyst will support People Service delivery by advising on escalated cases, identifying root causes, and recommending improvements. They will also support audits, compliance reporting, and documentation requirements, contribute to scalable and efficient People Services operations, and collect, analyze, and interpret data from HR systems to generate workforce insights. The role includes building and maintaining dashboards and reports, identifying trends and risks, creating executive presentations, optimizing HR systems through automation and enhancements, and improving HR workflows for efficiency and accuracy. The analyst will leverage analytics, benchmarking, and AI-enabled tools for continuous improvement.

Requirements

Proven experience with 2-3 years Human Resources experience and 2+ years data analytics experience.
Equivalent combination of education and relevant experience may be considered.
Demonstrates broad functional knowledge of HR policies, practices, and processes.
Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and actionable recommendations.
Exercises sound independent judgment and accountability when working with limited supervision.
Proven ability to manage multiple priorities and projects simultaneously while meeting deadlines.
Applies advanced skills, practices, and procedures to complete small to medium projects or complex components of larger initiatives.
High attention to detail, ensuring accuracy, consistency, and integrity of data and documentation.
Bachelor’s degree in related field, which may include Business or Human Resource Management, or equivalent experience required.

Nice To Haves

Project Management experience preferred.

Responsibilities

Support People Service delivery by advising on escalated cases, identifying root causes, and recommending processes or system improvements.
Support audits, compliance reporting, and documentation requirements, including but not limited to quarterly reporting for PE firm, EEO-1 reporting, BLS reporting, and People Services Quarterly Review.
Contribute to HR initiatives that support scalable, efficient, and compliant People Services operations.
Collect, analyze, and interpret data from HR systems to generate meaningful workforce insights.
Build and maintain dashboards, standard reports, and ad hoc analyses covering key metrics such as headcount, turnover, retention, engagement, and compliance.
Identify trends, risks, and opportunities in people data and provide clear, actionable recommendations to HR and business leaders.
Create executive-ready presentations and visualizations that clearly tell the story behind the data.
Optimize HR systems through automation, enhanced reporting, and improved user experience.
Support system testing, upgrades, and enhancement initiatives.
Analyze and improve HR workflows to increase efficiency, accuracy, and employee experience.
Leverage analytics, benchmarking, and AI-enabled tools to drive continuous improvement and operational excellence.