HR Operations Advisor

Aston Carter•Kirkland, WA

2d•$35 - $35•Hybrid

About The Position

The HR Operations Advisor serves as a strategic Human Resources consultant with deep expertise in performance management, employee relations, and data-driven decision making. In this role, you partner closely with HR teams, managers, and business leaders across a large engineering organization to activate culture, strengthen manager capability, and modernize HR delivery through AI-enabled and automated solutions. You operate as a true consultant rather than a transactional HR partner, focusing on complex, high-impact people challenges, influencing systems and processes, and driving long-term outcomes. The position offers significant exposure to stakeholders, cross-functional partners, and innovative HR technologies, providing strong visibility and growth opportunities in a hybrid work environment.

Requirements

At least 5+ years of HR consulting or employee relations experience, including managing complex performance and workplace issues with strong judgment.
At least 5+ years of performance management expertise, including deep understanding of performance frameworks, coaching, and risk mitigation.
At least 3+ years of experience in data-driven decision making, including interpreting data, identifying trends, and applying insights to recommendations.
Demonstrated experience as a human resources consultant providing HR support and guidance to managers and employees.
Strong experience in employee relations, including handling policy concerns, workplace behavior issues, and incident response.
Proven ability to use data analysis to inform HR decisions and identify trends in employee relations and performance.
Experience in project management and program management related to HR programs, processes, or initiatives.
Strong stakeholder engagement and stakeholder management skills, with the ability to influence and collaborate in a matrixed environment.
Demonstrated ability to work independently and navigate ambiguous work environments with minimal guidance.
Strong problem-solving skills and a proactive, self-starter mindset.
Excellent verbal and written communication skills, with the ability to effectively engage and advise stakeholders at all levels.
Proven ability to build relationships and leverage networks to obtain information and drive outcomes.
Confidence in leading difficult conversations, providing guidance, and following up on open items in a timely manner.
Ability to adapt and remain productive in hybrid, remote, or less structured work settings.
Comfort operating in a highly matrixed organization with multiple stakeholders, including HR, Legal, and Compliance.
Ability to remain impartial and objective while applying HR policies and practices consistently to support an inclusive and equitable workplace.

Nice To Haves

Experience supporting large, complex organizations, ideally in technology or fast-paced environments.
Exposure to automation, HR tools, or process improvement initiatives, particularly in HR operations.
Experience conducting or supporting workplace investigations or complex case management.
Mindset focused on scale, with a tendency to look beyond individual cases to improve systems, processes, and manager capability.
Experience using AI-enabled tools or AI-powered insights to support HR decision making and workflow optimization.
Familiarity with HR programs such as leave and retirement, immigration processes, and performance improvement programs.
Ability to identify training needs and design or recommend tailored training and communication solutions.
Comfort with behavioral-style interview processes as a candidate, including participating without AI assistance.
Strong judgment and ability to make balanced, high-quality decisions under ambiguity and time pressure.
Experience collaborating with cross-functional partners, including HR Business Partners, HR operations, legal, and compliance teams.

Responsibilities

Coach and advise managers and employees on complex workplace matters, using AI-powered insights where appropriate to inform recommendations.
Provide expert consultation on career development, performance management, workplace behavior, and policy interpretation to support fair and consistent decisions.
Collaborate with HR Business Partners to support and enable strategic people priorities across the engineering organization.
Design and implement scalable, automated HR solutions that strengthen manager effectiveness and reduce manual effort across the HR lifecycle.
Identify opportunities to apply AI and process automation to streamline HR workflows, improve decision quality, and free up time for higher-impact consulting work.
Partner across a matrixed environment, including HR, Legal, and Compliance, to help shape local HR policies and practices.
Remain impartial and objective while applying HR practices, policies, and philosophies consistently to foster an inclusive and equitable workplace.
Lead the diagnostics and resolution of complex issues related to policy or culture concerns, violations, and incident or threat responses, independently or in collaboration with HR and Legal.
Recommend solutions to address employee relations issues based on established principles and culture, prioritizing employee experience and maintaining a safe and professional work environment.
Identify, raise, and escalate trends in employee relations issues, and work with the team to implement solutions, including AI-assisted analysis and automated workflows, to reduce future issues.
Provide expert consulting services in one or more HR program areas, influencing decisions related to HR programs, processes, and initiatives for specific businesses, regions, or geographies.
Analyze HR situations and cases, offering perspectives as a subject matter expert to guide managers and leaders toward balanced, high-quality decisions.
Use data and AI-driven insights to identify and anticipate training needs within the organization, and recommend customized solutions such as training and communications to address capability gaps.
Coordinate and/or deliver training to managers and employees to build capability in performance management, workplace behavior, and HR policy adherence.
Continuously evaluate HR processes to identify automation and AI-enablement opportunities, and partner with HR operations and technology teams to design, pilot, and scale solutions.
Apply organizational values and current HR policies in areas such as leave, retirement, immigration, and performance improvement programs, and advise employees and managers on policy compliance.
Build and maintain strong relationships with stakeholders across different levels and functions to obtain information, influence outcomes, and drive adoption of HR solutions.
Lead conversations with stakeholders confidently, provide clear guidance, and ensure timely follow-up on open items and action plans.
Operate independently and navigate ambiguous situations with minimal guidance, demonstrating strong judgment, initiative, and a proactive mindset.
Focus on scalable impact by looking beyond individual cases to improve underlying systems, processes, and manager capability.