HR Operations Administrator

Akamai•Cambridge, MA

7d•$47,100 - $84,900•Hybrid

About The Position

The Employee Support team is responsible for handling employees' data updates, exit management, service request management, automation projects, etc. This team is committed to ensuring a great employee experience. The HR Operations Administrator will manage the Americas Employee Support profile. In this role you will manage various Americas processes. You will develop within a dynamic technology company as we look to improve and modify our processes.

Requirements

2-3 years of HR Operations experience and a Bachelor's Degree in HR/Business or a related field.
2+ years of direct Leave of Absence and Accommodation experience.
Exceptional written, verbal communication, presentation, and negotiation skills.
Understand HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end.
Experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.).
Working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud).
Project management skills and adapting quickly to changes.

Responsibilities

Responding to HR general questions from employees, which come in through a ticketing system.
Working in partnership with Benefits, Employee Relations, HRBP's, Payroll, and others to respond to inquiries.
Supporting HR systems in partnership with IT to ensure system upgrades and system changes are implemented successfully.
Participating in and leading HR projects and special programs.
Managing full lifecycle of leave of absences and working with stakeholders (Employee Relations, HRBP, Payroll, etc.) to ensure fulfillment and compliance.
Managing the full lifecycle of accommodations and working collaboratively with stakeholders (e.g. Employee Relations, Facilities, IT, etc.) to ensure fulfillment and compliance for the request.