HR Operations & Admin Senior Analyst

NTT DATA Services•Burnaby, BC

2d•Onsite

About The Position

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a HR Professional to join our Canada team Canada (CA).

Requirements

Knowledge and understanding of HR processes, programs and policies
High level of accuracy and attention to detail
Knowledge of Canadian employment legislation
Proficient organizational skills
Ability to work independently, as well as on a team
Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

Nice To Haves

Previous experience working with filing and inventories.
Union based experience
Certification/Diploma in HR

Responsibilities

Assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
Process the various HR transactions as per the laid guidelines/SOP
Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
Receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
Perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis
Open for new business process changes and adaptability for new systems/technology
Entering/maintaining data in HCM modules
Provides first-level onsite support in response to basic and recurring customer questions through email or phone
Performs employee data entry into HR core systems
Coordinate new hire information into systems as well updating employee change-of-status
Audits and corrects system employee data issues
Assists more senior level team members by researching questions
Prepares standard weekly / monthly reports for organization
Escalates more complex issues to senior level team members or leadership