HR Operations Analyst

Alarm.com•Tysons, VA

2h•Hybrid

About The Position

The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements. This role involves advanced employee data management in HRIS systems, processing complex transactions, and collaborating with various HR teams to resolve sensitive issues. The analyst will also monitor case trends, support service level agreements, coach junior associates, and participate in system testing and special projects. A key responsibility includes leading the end-to-end coordination and delivery of new hire orientation.

Requirements

Working knowledge of HR policies, systems, and workflows.
Problem-solving and critical thinking skills.
Effective written and verbal communication.
Ability to manage multiple tasks and prioritize.
2–6 years of HR operations or shared services experience.

Nice To Haves

Intermediate HRIS proficiency (e.g., Workday reporting, EIB loads).
Bachelor’s degree preferred or equivalent work experience.

Responsibilities

Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
Identify and propose process improvements for operational efficiency.
Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
Process higher-complexity transactions with precision.
Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
Participate in system testing, audits, and special projects that enhance HR operations delivery.
Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
Other duties as assigned.