HR Operational Excellence Lead

The MITRE Corporation • New Bedford, MA

2d • $112,800 - $169,200 • Hybrid

About The Position

MITRE is seeking an HR Operational Excellence Lead to drive the design, standardization, and optimization of HR Service Center operations and workflows. This role is responsible for improving the efficiency, scalability, and quality of HR service delivery by identifying operational bottlenecks, streamlining processes, and enabling automation across the employee lifecycle. The HR Operational Excellence Lead will partner closely with HR Service Center leadership, HRIS/IT, and HR Centers of Excellence to implement best practices, improve transactional effectiveness, and advance continuous improvement initiatives. This individual will play a key role in shaping a high-performing HR operations environment that delivers consistent, reliable, and employee-focused service.

Requirements

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• 5+ years of experience in HR operations, HR shared services, process improvement, or HR Service Center environments
• Demonstrated experience with process mapping, workflow design, and operational optimization
• This position requires a minimum of 50% hybrid on-site in Bedford, MA

Nice To Haves

• Experience working in a HR shared services or service center model
• Familiarity with Workday, HRIS workflows, case management tools, and automation capabilities
• Experience leading or supporting process improvement initiatives using Lean, Six Sigma, or similar methodologies
• Process improvement certification such as Lean, Six Sigma, or equivalent
• Experience developing SOPs, job aids, and knowledge management resources
• Ability to balance strategic process improvement with day-to-day operational support needs
• Strong analytical, problem-solving, and organizational skills
• Proven ability to work across functions and influence stakeholders in a collaborative environment
• Strong written and verbal communication skills, with the ability to translate complex processes into clear, actionable guidance

Responsibilities

• Lead the design, documentation, standardization, and optimization of HR Service Center workflows across the hire-to-retire lifecycle
• Identify process inefficiencies, bottlenecks, and service gaps, and recommend scalable solutions that improve operational performance
• Drive process redesign and automation initiatives in partnership with HRIS and IT teams to optimize Workday and related systems and reduce manual, multi-step transactions
• Use operational data, service trends, and performance insights to lead continuous improvement efforts and enhance service delivery
• Develop, maintain, and govern standard operating procedures, workflow maps, and process documentation to ensure consistency across Tier 1 and Tier 2 support
• Partner with HR Service Center leadership, HR Centers of Excellence, and technical teams to align process improvements with broader HR priorities and organizational objectives
• Provide guidance and support to Tier 1 and Tier 2 team members on process execution, issue resolution, and workflow adherence
• Collaborate with quality, compliance, and data stakeholders to embed appropriate controls and strengthen operational discipline across HR processes
• Promote a culture of operational excellence, knowledge sharing, and service improvement within HR operations

Benefits

• competitive benefits
• exceptional professional development opportunities for career growth
• culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level