HR Helpdesk Administrator

Easterseals NH • Manchester, NH

2d • $20 - $26 • Onsite

About The Position

Easterseals NH is hiring for a Human Resources Helpdesk Administrator to serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll, and procedures. This role is located at our Auburn Street home office and is not remote. The company is proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business, dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community. Easterseals New Hampshire and Vermont serves diverse needs across two states, offering programs in early intervention, autism, intellectual and developmental disabilities, adult day and in-home care, behavioral health, family-centered practices for child welfare, housing, and substance use disorders.

Requirements

• Two to three (2-3) years related Human Resources and/or Benefits experience required
• Workday experience beneficial
• Microsoft Office Suite experience required
• Excellent customer service skills
• Computer proficiency, organization, attention to detail, problem-solving, and the ability to handle confidential information
• Valid driver’s license and reliable transportation

Nice To Haves

• Associate’s degree in related field preferred

Responsibilities

• Provide excellent customer service while responding to employee inquiries via phone, email, and in-person regarding HR policies, benefits, payroll, and procedures.
• Provide guidance and support to onboarding, benefits, and payroll.
• Maintain accurate records of employee interactions and issues reported, and conduct follow-up as needed to ensure resolution.
• Assist employees with benefits enrollment.
• Collaborate with HR team members to resolve complex employee issues and escalate as necessary.
• Ensure departmental invoices, purchase orders, and corporate credit card reconciliations are prepared, coded, and submitted accurately and in a timely manner.
• Manage Employee Recognition programs such as Caught in the Act, Longevity Awards and others as assigned.
• Serve as DiSC Epic-Wiley administrator, ensuring assessment links and results are sent to staff.
• Manage, order, and record supplies and equipment for program and/or department.
• Place service calls for and perform maintenance, as required.
• Develop and maintain HR resources, FAQs, and support documentation for employees.
• Support HR initiatives and projects as needed.

Benefits

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree