HR Generalist

Millennium Hotels and Resorts•Boston, MA

19d•$32 - $34•Onsite

About The Position

The HR Generalist supports The Bostonian Hotel Boston’s people operations, employee relations, and consistent application of company policies and collective bargaining agreements. The role partners with hotel leadership, department managers, employees, union representatives, and corporate HR to foster a positive, compliant, and engaging workplace. In a union hotel environment, the HR Generalist helps interpret and administer collective bargaining agreements, supports grievance and disciplinary processes, maintains accurate employee records, and coordinates day-to-day HR functions. The position contributes to employee engagement and operational consistency through strong communication, sound judgment, confidentiality, and a hands-on, solutions-oriented approach. It supports HR operations and compliance, recruitment and talent activities, training and development, and collaboration with hotel departments to help maintain effective daily operations and a positive guest experience.

Requirements

Two or more years of progressive HR experience.
Working knowledge of employee relations, HR administration, employment practices, and personnel documentation.
Familiarity with Massachusetts employment requirements and applicable federal labor and employment laws.
Experience with HRIS platforms, timekeeping systems, and Microsoft Office applications.
Strong communication, organizational, interpersonal, and problem-solving skills.
Ability to handle confidential information with discretion and professionalism.
Ability to manage competing priorities, meet deadlines, and work collaboratively with employees and leaders at all levels.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
HR experience in hospitality or a fast-paced, operational environment.
Experience supporting a unionized workforce and working with collective bargaining agreements.

Responsibilities

Serve as a point of contact for employee questions, workplace concerns, and HR matters.
Support interpretation and administration of collective bargaining agreements, including provisions concerning wages, seniority, scheduling, overtime, benefits, attendance, and discipline.
Assist with grievance investigations, documentation, responses, and resolution under applicable CBAs and established procedures.
Partner with hotel leadership and union representatives to address workplace concerns professionally and consistently.
Support disciplinary actions, performance management, and investigations, ensuring appropriate documentation and adherence to contractual requirements.
Promote a respectful, inclusive workplace and help resolve employee concerns fairly and constructively.
Coordinate onboarding, new-hire documentation, employee status changes, and offboarding.
Maintain accurate and confidential personnel files, employee records, and HRIS data.
Support timekeeping, attendance tracking, payroll-related inquiries, and employee data audits.
Assist with benefits administration, leave coordination, and employee questions about company programs.
Prepare HR reports, maintain trackers, and ensure documentation is completed accurately and on time.
Support administration of hotel policies, procedures, and HR programs in alignment with company standards.
Support compliance with federal, Massachusetts, and applicable local employment laws and regulations.
Maintain accurate Form I-9 documentation and support employment eligibility verification.
Assist with required workplace postings, employee notices, training records, and compliance audits.
Help ensure consistent application of company policies and applicable collective bargaining agreements.
Maintain confidentiality and exercise sound judgment when handling sensitive employee information and workplace matters.
Escalate complex employee relations, labor relations, and compliance concerns to the appropriate HR leader.
Coordinate recruitment activities, interview scheduling, candidate communication, and pre-employment processes.
Partner with department leaders to support staffing needs and timely hiring.
Assist with onboarding and orientation so new employees understand hotel expectations, workplace policies, and available resources.
Support employee engagement, recognition, retention, and workplace culture initiatives.
Coordinate required compliance training and maintain completion records.
Assist with training initiatives covering service standards, workplace conduct, safety, and company values.
Support managers with HR guidance, documentation, and employee development resources.
Encourage continuous learning, accountability, and professional growth.
Partner with department leaders on staffing and employee matters affecting hotel operations.
Communicate effectively with employees, managers, union representatives, and corporate HR.
Approach challenges with professionalism, discretion, and a solutions-first mindset.
Support employee satisfaction and operational success in ways that contribute to memorable guest experiences.