HR Generalist

KENCCID•Philadelphia, PA

7d•$60,000 - $65,000•Onsite

About The Position

The HR Generalist (HRG) provides professional, timely, and accurate HR services to managers and employees within KenCCID. The role ensures adherence to KenCCID’s Collective Bargaining Agreement (CBA), organizational policies, and applicable federal, state, and local laws and regulations, including 55 Pa. Code § 6100 and § 6400. The HRG handles union grievances and internal HR investigations fairly and professionally, ensures employees are informed about organizational policies, and maintains strict confidentiality of employee information, including personal and compensation data. This is a full-time, exempt, salaried position performed at KenCCID’s headquarters. The HRG reports to the HR Manager and collaborates with the HR team, providing support and backup to the HR Recruiter, Training Manager, HR Manager, and Receptionist. Some travel to KenCCID community homes is required. The HRG is a mandatory reporter of incidents involving abuse, neglect, exploitation, or rights violations affecting KenCCID’s Individuals and must protect their health and safety at all times. The position supports employee relations, performance management, personnel documentation and file compliance, employee inquiries, leaves and accommodations, unemployment matters, reporting, and other HR projects. Work takes place in an office environment with frequent walk-in availability and occasional travel to KenCCID sites in the Philadelphia area. The schedule may change based on business needs and may include evening and weekend hours.

Requirements

Comprehensive knowledge of the ADA, FMLA, Title VII of the Civil Rights Act, ADEA, ACA, and other labor laws.
Ability to learn and understand the applicable Regulations within the first 60 days of employment.
Bachelor’s degree; a master’s degree is preferred.
Four to six years of HR Generalist experience.
Deep understanding of applying labor laws to ensure ongoing compliance and equal treatment.
Efficient HR administration and people management skills.
Excellent record-keeping skills.
Extensive knowledge of HR functions and best practices.
Computer literacy, including email, MS Office, and related HR software; experience or capability with ADP Workforce Now and ability to learn new software easily.
Excellent written and verbal communication skills and proficiency in English.
Valid driver’s license.
Excellent organizational and conflict-management skills.
Ability to work comfortably under pressure and meet tight deadlines.
Strong decision-making and problem-solving skills.
Meticulous attention to detail and demonstrated organizational and planning skills.
Ability to work to predetermined deadlines and regulatory mandates.
Proficient project-management skills.
Demonstrated interpersonal and information-gathering skills.
High level of confidentiality and sound judgment.
Ability to adapt to spontaneous situations and work effectively as a team member.
Competent presentation skills.
Ability to sit for long hours, read a computer screen for extended periods, and enter data into a computer system.
Ability to speak clearly with employees about benefits and employee relations matters.
Ability to handle and negotiate conflict and navigate stressful situations.
Ability to drive a car.
Ability to lift 25 pounds and bend or kneel to access or move physical files.
Ability to communicate patiently with Individuals while carrying out job duties.
Willingness to work in an environment that may involve exposure to various medical conditions and communicable diseases, occasional loud or boisterous conditions, and occasional profanity.

Nice To Haves

Master’s degree.
SHRM-CP or PHR certification.
Proficiency in Adobe Captivate and Adobe Audition.

Responsibilities

Serve as a primary resource to managers on employee relations matters, including discipline, retention, and termination.
Develop and manage the employee performance evaluation process.
Collaborate with supervisors and management on performance problems, discipline, documentation of performance concerns, and other personnel issues.
Monitor agency staffing and develop, draft, and disseminate warning letters for employees who do not work assigned hours.
Respond to employee complaints related to workplace practices and equal opportunity laws, and facilitate leave and accommodation requests.
Ensure personnel files comply with applicable Regulations and conduct periodic file audits as part of self-assessments or as needed.
Remain available at the administrative office each workday under the open-door policy to support management and address walk-in inquiries, complaints, and other HR matters.
Prepare monthly reports for the HR director on transfers, retention, resignations, terminations, and benefits eligibility.
Serve as the primary employee contact for HR issues, answer questions, address concerns, and support employee safety and welfare.
Contribute to HR projects, including recruiting, training, and conferences.
Assist the HR Manager in creating and updating job descriptions for KenCCID employees.
Maintain HR records by recording transfers, terminations, and merit increases.
Serve as the principal point of contact for unemployment issues and collaborate with the unemployment carrier to provide and share information.
Collaborate with legal counsel on legal issues as needed.
Complete and file the annual EEO-1 report.
Respond to employee verification requests.
Document HR actions through forms, reports, logs, and records.
Establish and organize HR department records maintenance, ensuring accuracy and confidentiality.
Handle union grievances and conduct internal HR investigations fairly and professionally.
Ensure employees are informed about KenCCID policies and maintain confidentiality of employee information.
Serve as a mandatory reporter of incidents involving abuse, neglect, exploitation, or rights violations affecting Individuals, and protect their health and safety.
Provide support and backup to the HR Recruiter, Training Manager, HR Manager, and Receptionist.