HR Generalist

gategroup•Boston, MA

12d

About The Position

The HR Generalist serves as a business partner to supervisors, department managers, and the General Manager for the flight kitchen. The role supports business objectives and employee retention by implementing human resources strategies, programs, and processes at the unit level. It partners with operations and training teams on workforce and training needs, and supports recruitment, employee and labor relations, policy interpretation, compliance, reporting, and employee training. The position may serve as the primary contact for employee relations matters and union grievances and may deliver orientation and other training as needed. The role is based in a production kitchen environment, where temperature and noise may cause physical discomfort. Work involves standing, bending, lifting, and moving intermittently during shifts of 10 or more hours, including moving products, equipment, or supplies weighing more than 25 pounds. A rotating schedule of over 55 hours per week is typical, and travel may be up to 10%. The role is exempt and full-time, with an estimated team size of 2–3. It reports directly to either the Senior Manager, HR, or Director, HR.

Requirements

Bachelor’s degree.
At least 2 years of experience in a human resources generalist role.
Strong computer skills, including Microsoft Office products and Excel.
Ability to work in a fast-paced, deadline-driven environment.
Strong and effective leadership skills and ability to manage a large staff successfully.
Current or previous labor relations experience.
Strong organizational, analytical, and leadership skills.
Demonstrated knowledge of state and federal employment law.
Effective relationship building and business partnering skills.
Cross-functional collaboration skills.
Talent acquisition and analysis skills.
Ability to prioritize multiple projects and tasks and work independently.
Strong interpersonal skills; highly organized, action-oriented, and collaborative.
Proficiency in EEO/Title VII compliance, including investigating and formally responding to Title VII charges.
Ability to make operational changes to improve the work environment and unit performance.
Excellent oral and written communication skills.
Ability to stand, bend, lift, and move intermittently during shifts of 10 or more hours.
Ability to lift, push, pull, and move products, equipment, and supplies weighing more than 25 pounds.

Nice To Haves

Experience in transportation, hospitality, manufacturing, or food service.
Multilingual skills; English/Spanish bilingual skills preferred.
PHR certification.

Responsibilities

Partner with managers at various levels to understand business objectives and identify human resources needs; implement strategies supporting those objectives and employee retention.
Help drive division-wide human resources strategies, programs, and processes into the unit.
Partner with operations and training functions to identify training needs and provide input on training approaches and content.
Partner with operations to identify and understand workforce needs; recruit union hourly employees as needed and assist with recruitment for exempt and non-exempt positions.
Serve as the primary employee and labor relations contact as needed, mediating and resolving employee disputes and union grievances.
Provide counseling and training to unit management on labor and employee relations, EEO, affirmative action, and discrimination.
Interpret policies and ensure consistent application of company policies, procedures, applicable laws, and collective bargaining agreements.
Deliver orientation and other training programs as needed.
Ensure weekly, monthly, and ad-hoc reports are completed accurately and on time.
Receive and respond to employment-related claims from government or public agencies; recommend settlement or defense based on investigation of the facts.
Complete related work necessary to fulfill the human resources and organizational mission.