HR Front Desk Coordinator

EvergreenHealth•Kirkland, WA

2d•Onsite

About The Position

The HR Front Desk Coordinator plays a vital role in delivering a positive and professional customer experience, ensuring that all interactions reflect the organization’s values of respect, responsiveness, and service excellence. By being physically present, the coordinator fosters a welcoming environment, provides timely support, and facilitates smooth communication between HR and internal/external stakeholders. This role is instrumental in maintaining the integrity of HR operations and enhancing employee satisfaction through direct, personalized service. The HR Front Desk Coordinator provides essential technical, administrative, and customer service support to the Human Resources team. This role serves as the first point of contact for employees, applicants, and visitors, ensuring a welcoming and professional experience while supporting a wide range of HR functions including recruitment, benefits, compensation, leave of absence, employee relations and HRIS. This position is responsible for managing the front desk activities inclusive of answering phones, greeting staff, visitors, and new hires.

Requirements

Bachelor’s degree in Human Resources, Business, or related field; or equivalent combination of education and experience.
2 years of Human Resources experience (preferably including recruitment).
1 year of administrative or office support experience.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS/Applicant Tracking Systems.
Strong interpersonal, customer service, written, and verbal communication skills.
Ability to organize, plan, and prioritize multiple tasks with attention to detail.
Sensitivity to and knowledge of various ethnic, cultural, and socioeconomic groups.

Nice To Haves

Healthcare HR experience.
Current knowledge of state and federal employment laws/regulations.

Responsibilities

Provides general HR customer service to employees, applicants, and the public; both in-person and by telephone.
Screens and directs phone calls, takes and relays messages, and answers questions regarding employment, benefits, and other HR-related topics.
Responds via email to questions regarding human resources matters, rules, and regulations.
Processes employment verification requests and other requests for information.
Issues and maintains ID badges, proxy cards, ORCA Business Passport cards, GEMPAY access, and HR employee business cards. Coordinates with Security and Volunteer Services departments as needed.
Supports new hire orientation by assisting with administrative tasks and onboarding paperwork.
Serves as a backup for the Recruiting Specialist.
Receives, processes, and maintains employee credentials, licenses, and degrees in HRIS. Notifies Compensation team of updates requiring ePAR entry.
Supports HR data management, including data collection, entry, tracking, calculation, and reporting. Compiles and distributes reports as requested.
Updates supervisor changes and other employee data in PeopleSoft (HRIS).
Serves as primary point of contact for receipt of Benefits, Leave of Absence, Worker’s Compensation, and Reasonable Accommodation documentation.
Coordinates ordering, stocking, and distribution of office supplies and HR materials (e.g., benefit packets, new hire portfolios).
Assists with development and maintenance of employee discount programs.
Performs other duties as assigned.