HR Employee Support Generalist

Moog•Buffalo, NY

1d•Hybrid

About The Position

Moog’s Corporate Group is seeking an HR Employee Support Generalist to serve as the “Voice of HR” and first point of contact for U.S. employees, managers, and HR team members with questions or issues across HR disciplines. The role is responsible for accurately and professionally addressing inquiries in a timely and cost-effective manner while delivering “WOW Service.” The employee will receive comprehensive training across HR functions and identify issues that should be escalated to a specialist. The position is hybrid in Buffalo, New York, and requires the employee to live locally to the Buffalo area to work onsite. The role includes a rotating schedule with work hours that may end at 7 p.m. ET. Compensation is listed at $23.00–$26.00 per hour, depending on factors including location, experience, and performance. The role requires access to U.S. export-controlled information.

Requirements

Typically, a bachelor’s degree in human resources, business, or a related field.
At least one year of experience in customer service, HR support, or a call center environment.
Proficiency in Microsoft Office Suite, including advanced Excel functions such as pivot tables and VLOOKUP.
Strong interpersonal and communication skills and commitment to exceptional customer service.
Ability to handle confidential information with discretion and professionalism.
Empathy and problem-solving skills.
Ability to work in a fast-paced environment, manage multiple inquiries efficiently, and recognize when to escalate issues.
Willingness to support a rotating schedule with work hours ending at 7 p.m. ET.
Must live in the Buffalo, NY area to work onsite.

Nice To Haves

Familiarity with HR systems such as Workday or similar HRIS, SharePoint, or other employee support platforms.

Responsibilities

Resolve level 1 HR issues and questions received by voice, email, mail, fax, and walk-in, with accuracy and a commitment to customer service.
Follow established policies, procedures, and performance criteria for Employee Support services.
Analyze inquiries and determine when issues should be escalated.
Provide tactical support in an assigned primary area, such as payroll, learning and development, or compensation, while maintaining knowledge across HR disciplines.
Complete required training and apply the knowledge, skills, and competencies across HR functions.
Support HRMS processes and updates across the U.S.
Identify opportunities and recommend improvements to the cost, quality, and timeliness of service delivery.
Use the Case Management System and Knowledgebase to respond to employee issues.