HR Employee Support Generalist

Moog Inc.•Aurora, IL

3d•$23 - $26•Hybrid

About The Position

Moog’s Corporate Group is seeking an HR Employee Support Generalist to serve as the “Voice of HR” and first point of contact for U.S. employees, managers, and HR team members with questions and issues across HR disciplines. The role is responsible for addressing inquiries professionally, accurately, cost-effectively, and promptly, with a commitment to delivering “WOW Service.” The employee will receive comprehensive training across HR functions and identify issues that should be escalated to a specialist. The position provides level 1 HR support through voice, email, mail, fax, and walk-in channels; supports HR management system processes and updates across the U.S.; and uses a case management system and knowledgebase to resolve employee inquiries. Each team member has a primary tactical support area, such as payroll, learning and development, or compensation, while maintaining knowledge across HR disciplines. The role also identifies and recommends improvements to service cost, quality, and timeliness. The position has a hybrid work schedule in Buffalo, New York, and requires the employee to live locally to work onsite. Rotating work hours may end at 7 PM ET. Access to U.S. export-controlled information is required.

Requirements

Typically, a bachelor’s degree in human resources, business, or a related field.
At least one year of experience in customer service, HR support, or a call center environment.
Proficiency in Microsoft Office Suite, including advanced Excel functions such as pivot tables and VLOOKUP.
Strong interpersonal and communication skills and a commitment to exceptional customer service.
Ability to handle confidential information discreetly and professionally, with empathy and problem-solving skills.
Ability to work in a fast-paced environment, manage multiple inquiries efficiently, and recognize when to escalate issues.
Willingness to support a rotating schedule with work hours ending at 7 PM ET.
Must live locally to the Buffalo, NY area to work onsite.
Must be able to access U.S. export-controlled information.

Nice To Haves

Familiarity with HR systems such as Workday or similar HRIS, SharePoint, or other employee support platforms.

Responsibilities

Resolve level 1 HR issues and questions received by voice, email, mail, fax, and walk-in channels accurately and on time while delivering “WOW” service.
Follow established policies, procedures, and performance criteria for employee support services.
Analyze calls and determine when issues should be escalated.
Provide tactical support in an assigned primary area, such as payroll, learning and development, or compensation, while maintaining knowledge across all HR disciplines.
Complete required training and apply the resulting knowledge, skills, and competencies across HR functions.
Support HRMS processes and updates across the U.S.
Identify opportunities and recommend improvements to the cost, quality, and timeliness of service delivery.
Use the case management system and knowledgebase to respond effectively to employee issues.

Benefits

Great compensation package and bonus opportunities.
Matching 401(k).
Employee Stock Purchase Plan participation at select locations.
Flexible Spending Accounts and Health Savings Accounts.
Flexible paid time off and holidays.
Parental leave program.
Medical, dental, vision, life, and disability insurance.
Employee Assistance Plan and supplemental benefit coverages.
Tuition assistance.
Mentorship, coaching, leadership development, and personal growth programs.
Inclusive Employee Resource Groups.
Open paid time off policy and region-specific benefits may be part of total compensation.