HR Employee Resource Center Representative/Senior HR Employee Resource Center Representative

Dominion Energy•Richmond, VA

1d•Onsite

About The Position

Dominion Energy is seeking a Mid/Senior HR Employee Resource Center Representative to join their Employee Resource Center. This role will provide support to employees, leaders, and HR peer groups on HR-related issues, programs, policies, and processes. The position offers a career opportunity within a purpose-driven company that values safety and collaboration. Military service members and veterans with specific ranks and experience are encouraged to apply. Dominion Energy cannot transfer or sponsor work visas for this position and does not offer relocation assistance.

Requirements

2+ years of directly related experience for HR Employee Resource Center Representative.
5+ years of directly related experience for Senior HR Employee Resource Center Representative.
Customer service skills.
Knowledge of company organizational structure.
Knowledge of human resources policies and programs.
Good written and verbal communication and interpersonal skills.
Proficient personal computer skills.
Excellent customer service skills and experience (Senior role).
Strong knowledge of Human Resources policies and programs under area of responsibility (Senior role).
Knowledge of company policies, programs and information systems (SAP, ServiceNow, and Success Factors) and relevant government regulations, including but not limited to HIPAA, ERISA, ADA, FMLA, and USERRA (Senior role).
Strong written and verbal communication, interpersonal and persuasion skills (Senior role).
Analytical and problem solving skills (Senior role).
Program administration skills (Senior role).
Proficient personal computer skills and in-depth knowledge of Microsoft applications (Senior role).

Responsibilities

Provide full life cycle of employment transactions and support.
Handle compliance documentation.
Address payroll inquiries.
Provide time administration support.
Manage benefit transactions.
Administer military programs.
Offer HR emergency relief and response support.
Process special payments and expenses.
Handle HRIS role inquiries.
Fulfill general personnel history requests.
Respond to legal human resource inquiries.
Answer HR policy inquiries.
Provide government and internal audit support.
Administer service awards.
Track termination and access revocation.
Administer education assistance.
Process verification of employment inquiries.
Assist with government benefit processing.
Perform specific data entry into the HR system of record following protocols.
Provide the highest level of customer service through interaction with employees, leaders, and HR peer groups via telephone, electronic, and case management systems.
Handle higher level processes and more complex processes and transactions for the Senior role.
Process Military Leave Supplement.
Perform benefit administration entry.
Address complex payroll inquiries/issues.
Handle wage/time verification.
Process employee temporary assignments.
Process relocation assistance.
Utilize higher level analytical skills to identify accuracy in data and potential issues in requests, actions, or programs, including union contract processes.
Represent ERC on Merger and Acquisition projects as a senior.
Act as ERC SME for project teams.
Provide back-up support for Lead HR ERC Rep.