HR Customer Service

Visium Resources • Altamonte Springs, FL

1d • Onsite

About The Position

Visium Resources has been asked to identify Six (6) qualified candidates for this Human Resources Customer Service position. This position is a Temp opportunity which is expected to be on-site in Altamonte Springs, FL for a duration of 1 month. The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries. This role is responsible for analyzing employee needs, providing accurate direction or resolution using system resources, and escalating complex issues when necessary. The representative specializes in supporting various HR functions, including payroll, benefits, and employee data management, while maintaining strict confidentiality.

Requirements

• 2 years of experience in a contact center, HR, or customer service
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong web navigational and computer skills.
• Typing speed of 50+ WPM with high accuracy in grammar and spelling.
• Superior written and verbal communication, strong organizational skills, and the ability to de-escalate customer complaints.
• High school diploma required

Nice To Haves

• Associate or bachelor's Degree
• Knowledge of Human Capital Management and/or Customer Relationship Management (CRM) software (PeopleSoft preferred)
• Previous experience in a shared services model supporting a large employer.
• Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).

Responsibilities

• Act as a subject matter expert for employee and manager inquiries, managing a high volume of inbound calls and cases with exceptional service.
• Research and resolve inquiries by applying documented policies, procedures, and sound judgment.
• Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.
• Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.
• Maintain up-to-date knowledge of organizational HR policies as well as federal, state, and local employment laws.
• Produce and maintain functional HR records and reports as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED