HR Coordinator

Urban Alchemy•San Francisco, CA

11d•$30•Onsite

About The Position

The Human Resources Coordinator is a high-volume, task-critical role that keeps HR operations moving. This position owns the core administrative workflows that touch every employee at Urban Alchemy: onboarding, I-9 compliance, background check review, employment verifications, garnishments, and child support withholding orders. These functions are not background tasks. They are compliance obligations with real legal and human consequences, and the Coordinator is accountable for executing them accurately, completely, and on time. This is a role where thoroughness, accuracy, and follow-through are the measure of performance. The work is high volume, deadline-driven, and requires someone who manages their desk with the same discipline expected of every HR team member: knowing what is open, knowing the status of every item, and closing the loop without being asked. This role sits at Urban Alchemy's San Francisco headquarters, the operational center of the organization, and supports all regions from that seat. The Coordinator works directly with Practitioners during onboarding, many of whom are justice-impacted individuals who may be using technology and digital platforms for the first time. That requires genuine patience, warmth, and the ability to meet people where they are. The Coordinator is often a Practitioner's first experience of HR at Urban Alchemy, and that first impression matters.

Requirements

Minimum 2 years of experience in HR administration in a high-volume environment required; experience with garnishments, I-9 compliance, or high-volume onboarding strongly preferred
Strong working knowledge of HRIS systems; Paycom experience a plus
Proficiency in Google Workspace and Microsoft Office
Excellent attention to detail and commitment to accuracy in all documentation
Strong organizational skills with the ability to manage multiple open items simultaneously and prioritize effectively
Solid written and verbal communication skills; ability to communicate clearly with employees, external agencies, and internal teams
You move with urgency. You understand that in this role, delayed action is not neutral. A garnishment order that sits past its deadline, an I-9 window that closes, a background check flag that isn't escalated on time, all of it carries compliance and human consequence. You respond quickly, prioritize accurately, and do not let things age on your desk.
You manage your desk. You know what is open, what is due, and what needs follow-up. You do not wait to be reminded. You hold deadlines as commitments. If something is going to be late, you say so before the deadline, not after. Silence is never the answer.
You are patient. Many of the Practitioners you will onboard have never navigated digital platforms before. You meet them where they are without frustration, and you understand that how you treat someone during their first HR interaction shapes how they experience this organization.
You are accurate. In this role, errors have compliance and payroll consequences. You check your work. You close the loop. When something is done, you say so. When something needs follow-up, you track it. You do not leave people wondering.
You handle sensitive information with discretion. Every day you will touch personal financial and employment data. You treat it accordingly.
You ask before you miss. If you are stuck or behind, you surface it early. You document because you understand that if it is not written down, it did not happen.
Must be able to work compassionately and respectfully with people from all backgrounds
Must be prepared to engage with individuals navigating poverty, mental health challenges, addiction, and/or homelessness
Must be able to pass and maintain background clearance in accordance with Urban Alchemy policy

Nice To Haves

Lived experience with incarceration and/or homelessness preferred
Driver's license and good driving record preferred; regional travel may be required

Responsibilities

Own the full onboarding workflow for all new hires across Urban Alchemy regions, from offer acceptance through completion of all required documentation
Coordinate with new hire Practitioners to complete onboarding paperwork via Paycom, including assisting individuals who are new to email, smartphones, or digital platforms; this may include helping a new hire set up a personal email account from scratch so they can receive and complete their onboarding link
Maintain onboarding accuracy and completion rates at a high standard; missing or incomplete documentation creates downstream compliance risk and payroll delays
Communicate weekly with the training team to confirm which new hires have completed their onboarding documentation in Paycom and are cleared to attend the following week's New Employee Orientation (NEO), so trainers can prepare accordingly
Communicate clearly and proactively with HR team members and Operations when onboarding issues arise
Travel to other Urban Alchemy regions to support in-person onboarding when a new region is being established or when operationally required
Manage I-9 form completion for all new hires in compliance with federal requirements, including timely completion, proper document review, and accurate recordkeeping
Conduct regular audits of I-9 records to identify and remediate compliance gaps before they become violations
Stay current on I-9 regulatory requirements and flag any changes that affect current processes
Review background check results for all new hires, identify any disqualifying findings per Urban Alchemy policy, and escalate promptly so the appropriate HR leader can initiate the FCRA individualized assessment process
Maintain complete and accurate records of all background check outcomes and escalations
Receive, review, and process all garnishment orders accurately and in compliance with applicable federal and state laws
Process garnishment orders in Paycom using the garnishment feature, which applies the deduction directly to the employee's profile; the Coordinator is responsible for timely and accurate upload so deductions are applied correctly
Respond to employee questions about their garnishment with clarity and professionalism; direct employees to contact the taxing authority named on the notice if they wish to request a reduction in their monthly deduction amount
Maintain complete and organized garnishment records
Respond to external agency inquiries related to garnishments in a timely and professional manner
Process all income withholding orders for child support, ensuring accuracy, legal compliance, and timely setup in payroll
Respond to employee inquiries about child support withholding orders with patience and clarity; explain what the notice is, why the deduction is appearing, and direct employees to the issuing agency for questions about the order itself, including amounts or modifications
Maintain documentation on all active orders and monitor for modifications or terminations
Respond to all VOE requests promptly and accurately, whether from employees, third-party verifiers, lenders, or agencies
Track all VOE requests and completions to ensure every request is responded to and nothing falls through the cracks
Provide administrative support to the HR team as assigned, including data entry, records maintenance, and report pulls from the HRIS
Respond to state unemployment agency inquiries from all operating regions with complete and accurate documentation
Handle sensitive employee information with full confidentiality at all times
Identify and flag process gaps or recurring issues to their direct supervisor
Follow all safety procedures and ensure compliance with OSHA, state, local, and Urban Alchemy policies
Attend orientation and complete all required training mandated by the company or funders
Wear designated Urban Alchemy uniform and ID badge at all times; HR staff are held to the same uniform standard as Practitioners
Perform additional duties as assigned by supervisor