HR Compliance Specialist

PRIORITY ONDEMAND•Knoxville, TN

48d

About The Position

The HR Compliance Specialist strengthens Priority Ambulance’s compliance infrastructure, audit readiness, and workforce credential management across regions and service lines. The role connects teams to promote consistent application of requirements, timelines, and reporting, and helps reduce organizational risk and improve operational consistency. This is an exempt, salaried position based in Knoxville, Tennessee. The specialist provides HR support to corporate leadership and employees, helps ensure consistent application of company policies and standards, and coordinates compliance activities with Operations, Compliance, clinical leadership, and regional training teams. The role includes managing certification and training compliance, administering audits, maintaining accurate records and HRIS data, identifying risks, and supporting regulatory readiness. It also monitors turnover trends, produces training and compliance reports, and contributes to HR projects and initiatives. The position requires independent work in a fast-paced environment with frequent interruptions. Occasional off-hours availability may be needed to support 24/7 operations, and occasional travel may be required for organizational events. Physical demands include extended periods sitting or standing, working at a computer, communicating electronically or by phone, and using a mouse or keyboard.

Requirements

At least 3 years of experience in HRIS administration or HR operations.
Working knowledge of basic certification requirements.
Working knowledge of employment laws and HR compliance requirements.
Strong proficiency with Microsoft Excel and HR reporting tools.
Ability to work independently in a fast-paced, high-demand environment.

Nice To Haves

Bachelor’s degree in human resources, Business Administration, Information Systems, or a related field.
Experience with integrated HR systems, such as learning management or certification tracking systems.
Experience in healthcare, EMS, behavioral health, or other 24/7 operational environments.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
Experience supporting large, distributed workforces.

Responsibilities

Serve as the primary HR partner for corporate leadership and employees, providing support on employee relations, staffing challenges, and day-to-day HR needs.
Ensure consistent application of HR policies, SOPs, and company standards across assigned markets.
Support compliance with federal, state, and local employment laws and internal policies.
Coordinate certification, licensure, and training compliance with Operations and Compliance teams.
Coordinate the annual enterprise compliance training process, including maintaining the training calendar, managing course assignments, tracking completion, and issuing reminders and escalations.
Execute batch imports of learning courses into additional HRIS systems as needed for certification and training tracking.
Partner with clinical leadership and operational teams to keep required certifications and credentials current, including ACLS, CPR, driver’s licenses, and professional licenses.
Monitor and administer contract-driven and state-mandated certification requirements across applicable employee populations.
Ensure credential requirements are accurately configured in scheduling systems, including restrictions that prevent scheduling employees with expired credentials.
Proactively identify and escalate potential compliance risks.
Conduct enterprise-wide compliance audits covering certifications and licenses, annual training, background checks, I-9 documentation, E-Verify, and contractual and regulatory workforce obligations.
Establish standardized enterprise compliance auditing processes and a consistent audit framework aligned with CAAS accreditation standards.
Identify compliance gaps, escalate risks, support leaders, and maintain audit documentation and compliance records for regulatory readiness.
Serve as the central HR liaison between Corporate Compliance and regional training teams, providing guidance on required content and regulatory expectations.
Maintain confidentiality and handle sensitive information appropriately.
Monitor turnover trends and provide recommendations for improvement.
Audit and track required annual compliance training, including HIPAA, Compliance, Ethics, and other mandatory training; maintain records and provide completion reports to HR and operational leadership.
Provide insights and recommendations to improve operational performance.
Assist with data validation and reporting accuracy for HR initiatives and maintain accurate HRIS data.
Support special HR projects and initiatives as assigned.
Align all actions with company values and operational standards.