HR & Compliance Coordinator

Cathay Express Transportation•Queens, NY

2d•Onsite

About The Position

As the HR & Compliance Coordinator, you will support Cathay Express Transportation, Inc.'s people, compliance, and operating documentation processes across the organization. Reporting to the HR& Compliance Officer, this hands-on role supports hiring, onboarding, employee records, policy acknowledgments, training documentation, attendance and leave tracking, compliance files, payroll and supports MAS billing documentation follow-up. The position strengthens the connection between HR, compliance, operations, dispatch, customer service, and billing.

Requirements

Minimum of two (2) years of HR administration, operations administration, compliance, billing support, transportation, healthcare, or related experience preferred.
Experience maintaining confidential employee, customer, billing, or compliance records.
Strong organizational skills and ability to manage multiple trackers, deadlines, documents, and follow-up items.
High school diploma or equivalent required; associate or bachelor's degree preferred.
Strong computer skills, including Microsoft Word, Excel, Outlook, shared files, and digital tracking tools.
Ability to handle confidential information with professionalism, discretion, and sound judgment.
Strong communication skills with employees, managers, dispatch, billing, HR, compliance, and leadership.
Strong attention to detail with employee records, attendance documentation, trip documentation, and compliance files.
Must be at least 21 years of age.
Must be willing to submit to required background checks and comply with Company drug testing requirements.
Must be legally authorized to work in the United States.

Nice To Haves

Experience in NEMT, paratransit, school transportation, public transit, healthcare, or mobility operations.
Familiarity with MAS, RouteGenie, Medicaid transportation documentation, trip records, billing support, or denial follow-up.
Familiarity with onboarding, employee relations support, attendance tracking, leave documentation, policy acknowledgments, or compliance files.

Responsibilities

Support job postings, applicant tracking, interview scheduling, candidate communication, and onboarding coordination.
Coordinate background checks, references, work authorization, required forms, acknowledgments, and employee file setup.
Track orientation, training requirements, missing items, and new-hire readiness through completion.
Maintain organized employee records for management review, audits, client requests, and compliance follow-up.
Support tracking of 19-A, drug and alcohol, safety, training, policy, certification, and other compliance documentation.
Escalate missing, expired, incomplete, or inconsistent records to HR, Safety, Compliance, Operations, and leadership.
Track callouts, lateness, attendance issues, leave requests, and related employee documentation.
Support sick leave, PTO, FMLA, corrective action documentation, investigation support, and employee follow-up.
Identify recurring attendance, documentation, or compliance trends that require management attention.
Review MAS, RouteGenie, dispatch, and operating records for missing or inconsistent trip documentation.
Track and follow up on NPUs, no-shows, refusals, standing orders, mileage issues, stretcher, wheelchair, and two-person assist documentation.
Coordinate with dispatch, customer service, drivers, operations, and billing to resolve documentation issues before billing or dispute review.
Support payroll and timekeeping follow-up by reviewing missing punches, schedule changes, attendance notes, and manager approvals.
Maintain trackers for open HR, compliance, payroll, and billing-support items.
Prepare routine updates for leadership on open items, aging issues, documentation gaps, and recurring trends.
Perform other duties as assigned to support safe, compliant, well-documented, and efficient operations.