HRBL, CMO and Future Forward

Intuitive•Sunnyvale, CA

7d•$191,800 - $336,000•Hybrid

About The Position

The HR Business Leader (HRBL) is a client-facing role that partners with business leaders, employees, and Centers of Expertise (COEs) to provide high-touch, face-to-face support for key HR processes. The role uses HR expertise and geographic, business-unit, and function-specific knowledge to address talent-related issues, support recurring HR programs, and contribute to special business initiatives. It provides support for complex matters that require more care than the People Services team typically provides. The HRBL collaborates with managers to foster a positive employee environment aligned with Intuitive’s culture, core values, and expectations. The role supports large groups, coordinates with People Services and COEs, coaches leaders and employees, leads recurring HR processes, and contributes to a consistent employee experience. It also uses data and dashboards to identify trends and develop data-driven solutions, and serves as the local face of HR at locations with large employee populations. The position requires working onsite in Intuitive’s Sunnyvale, California office three days per week. The listed shift is day shift.

Requirements

12 or more years of experience in Human Resources in a client-facing role.
8 or more years of experience in an HR and/or COE role, with working knowledge required to apply COE interventions.
5 or more years of experience working in a global and distributed work environment.
Ability to interact with and influence all levels of the organization, including COE and People Services leaders.
Proven ability to build trust and relationships with partners at various organizational levels.
Ability to exercise discretion, sound judgment, and objectivity; maintain high professional ethics and confidentiality.
Effective analytical, problem-solving, and decision-making skills; ability to synthesize data-driven insights.
Ability to simplify complex problems and drive resolution.
Versatility and an action-oriented approach, including the ability to manage projects from inception through closure.
Clear and concise communication skills that translate across the organization.
Ability to build business relationships with leaders and employees across functions and business groups.
Innovative and creative approach to problem solving.
Strong organizational skills and ability to meet demanding timelines.
Ability to work at strategic, operational, and tactical levels on a global scale.
Strong facilitation and presentation skills.
Exceptional communication and interpersonal skills, with a demonstrated ability to build trust, credibility, and productive relationships.
Excellent organizational and project/program management skills.
Familiarity and comfort working in a highly matrixed organization.
Ability to objectively coach employees and managers through complex, difficult, and emotional issues.
High change agility.
Knowledge of labor and compliance-related laws based on geography.
Locally relevant language skills as required by geography.
Ability to work onsite in the Sunnyvale, California office three days per week.

Nice To Haves

Experience working in a shared service environment.
Experience with project management.
Experience with organization transformation and integrations.
Bachelor’s degree in a business or HR-related field desired.
SHRM certification is a plus but not required.

Responsibilities

Collaborate with managers to build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations.
Provide day-to-day HR support for large groups, delivering the appropriate level of support when needed.
Partner with the People Services team to deliver cyclical processes and support business needs.
Liaise between client groups and employee relations and People Services teams to escalate cases, identify opportunities, provide feedback, and develop solutions.
Connect client groups with COEs and customize solutions and programs to meet business needs.
Lead delivery of recurring HR services and core processes, such as P&C processes and goal setting.
Provide expert coaching and consulting to senior management and employees to support a high-performance culture.
Build manager capability through coaching and facilitation of training programs across client groups and regions.
Guide and coach stakeholders on HR and talent programs, including merit, performance reviews, performance improvement, talent planning and development, and succession planning.
Support a sustainable and consistent employee experience aligned with the HR strategy and employee value proposition, escalating feedback to People Services as needed.
Understand business requests and work with HR leaders to determine and execute appropriate solutions.
Monitor local HR program performance and communicate business needs and real-time feedback to COEs and service teams.
Participate in HR projects involving recruiting, performance management, playbook development, and program and policy development and implementation.
Use data and dashboards to assess trends, identify issues and themes, and frame data-driven solutions for supported client groups.
Act as the local face of HR at locations with large employee populations, providing input and escalating issues as needed.
Use technology and defined processes to deliver services globally.