HRBL, CMO and Future Forward

Intuitive•Sunnyvale, CA

6d•Hybrid

About The Position

The HR Business Leader (HRBL) is a client-facing role that partners with business leaders, employees, Centers of Expertise (COEs), and People Services to provide high-touch, face-to-face support on key HR processes. The role handles complex issues and tasks requiring greater care and support than People Services provides, applying HR expertise and geo-, business-unit-, and function-specific knowledge to solve talent-related problems, support recurring HR programs, and contribute to special initiatives. The HRBL supports a positive employee environment aligned with Intuitive’s culture, core values, and expectations. The position acts as a connection point among client groups, COEs, People Services, and employee relations; coaches leaders and employees; manages recurring HR services and processes; and uses data and feedback to improve programs and the employee experience. The role works across strategic, operational, and tactical levels in a global, highly matrixed organization. The position requires working onsite in Intuitive’s Sunnyvale, California office three days per week. Intuitive notes that proof of vaccination against certain diseases, including COVID-19, may be required depending on the role and/or customer. The role may be filled at a different job level depending on business need and the selected candidate’s qualifications. Compensation is market-competitive and includes base pay, incentives, benefits, and equity; actual pay depends on factors including experience, skills, and qualifications.

Requirements

12+ years of experience in Human Resources in a client-facing role.
8+ years of experience in an HR and/or COE role, with working knowledge required to apply COE interventions.
5+ years of experience working in a global and distributed work environment.
Ability to interact with and influence all levels of the organization, including COE and People Services leaders.
Ability to build trust and relationships with partners, leaders, and employees at various organizational levels and across functions and business groups.
Ability to exercise discretion, sound judgment, and objectivity; maintain confidentiality and uphold high professional ethics.
Effective analytical, problem-solving, and decision-making skills; ability to synthesize data into key insights.
Ability to simplify complex problems and provide clarity in driving resolution.
Versatility and action orientation, including ability to manage projects from inception through closure and meet demanding timelines.
Clear, concise communication, strong facilitation and presentation skills, and exceptional interpersonal skills.
Ability to work strategically, operationally, and tactically on a global scale in a highly matrixed organization.
Excellent organizational and project/program management skills.
Ability to objectively coach employees and managers through complex, difficult, and emotional issues.
High change agility.
Knowledge of labor and compliance-related laws based on geography.
Locally relevant language skills, as required by geography.
Ability to work onsite in the Sunnyvale, California office three days per week.

Nice To Haves

Experience working in a shared service environment.
Experience with project management.
Experience with organization transformation and integrations.
Bachelor’s degree in a business or HR-related field is desired.
SHRM certification is a plus, but not required.

Responsibilities

Collaborate with managers to build a positive employee environment that reflects Intuitive’s culture, core values, and individual and leadership expectations.
Provide day-to-day support for large groups, delivering the appropriate level of assistance at the appropriate time.
Partner with the People Services team to deliver cyclical processes and support business needs.
Liaise between client groups and employee relations and People Services teams to escalate cases, identify opportunities, provide constructive feedback, and help resolve challenges.
Connect client groups with COEs to customize solutions and programs for business needs.
Lead delivery of recurring HR services and core processes, such as P&C processes and goal setting.
Coach and consult with senior management and employees to support a high-performance culture.
Build manager capability through coaching and facilitation of training programs across client groups and regions.
Guide and coach managers and employees on merit, performance reviews, performance improvement, talent planning, talent development, and succession planning.
Support a sustainable and consistent employee experience aligned with HR strategy and the employee value proposition; escalate feedback to People Services teams as needed.
Understand business requests and coordinate with HR leaders to determine suitable solutions and courses of action.
Monitor local HR program performance and provide COEs with real-time business feedback; communicate business requirements to services and COE teams.
Participate in HR projects involving recruiting, performance management, playbook development, and program and policy development and implementation.
Use data and dashboards to assess trends, identify issues and themes, and develop data-driven solutions for supported client groups.
Serve as the local face of HR at locations with large employee populations, providing feedback and escalating issues as needed.
Use technology and defined processes to deliver services globally.