HR Benefits & Leave Manager

Consumer Direct Care Network

5d•$85,000 - $90,000•Remote

About The Position

The HR Benefits & Leave Manager provides strategic leadership and operational oversight for the organization’s employee benefits and leave programs. The role ensures compliance with federal, state, and local requirements while directing program administration, vendor performance, process improvement, and regulatory reporting. The Manager leads the Benefits & Leave team and serves as the organization’s subject matter expert for benefits, leave administration, disability coordination, and ADA and PWFA accommodations. In partnership with HR leadership, the Manager develops and executes benefits strategy and works to improve service delivery, accuracy, and the employee experience. The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed. The work environment has typical office noise and may involve frequent interruptions. The role requires regular sitting, talking, or hearing; frequent repetitive hand motion, handling or feeling; and standing, walking, reaching, bending, or lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 7 years of progressive experience in benefits and leave administration, including advanced experience with ADA, FMLA, PFML, PWFA, and disability coordination.
2–3 years of supervisory or team lead experience.
Extensive knowledge of multistate benefits and leave requirements.
Experience using HRIS platforms.
Ability to manage complex benefits, leave, accommodation, and disability cases and mentor team members.
Strong analytical, reporting, and presentation skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to documentation, data accuracy, and compliance.
Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Ability to pass required background screening.
Employees working remotely or in a hybrid position must provide their own reliable internet.

Nice To Haves

Workday experience.

Responsibilities

Lead administration of employee benefits programs and ensure compliance with applicable federal, state, and local requirements.
Oversee leave programs, including FMLA, PFML, ADA and PWFA accommodations, disability, maternity, and personal leave.
Serve as the primary escalation point for complex leave, accommodation, and disability cases.
Lead, coach, and develop the Benefits & Leave team through training, feedback, and performance management.
Ensure accuracy of benefits eligibility, enrollments, payroll deductions, and vendor file integrations.
Lead annual open enrollment planning, communications, execution, and post-event review.
Manage relationships with benefits carriers, brokers, and third-party administrators; resolve issues and monitor vendor performance.
Recommend updates to benefits and leave policies to support compliance and effective administration.
Oversee federal, state, and local regulatory reporting and required submissions.
Conduct internal audits of benefits and leave processes, identify risks, and implement corrective improvements.
Develop and maintain standard operating procedures, process documentation, and team workflows.
Develop key performance indicators, program analytics, and reports for HR and executive leadership.
Lead process improvement initiatives to strengthen efficiency, accuracy, compliance, and the employee experience.
Advise HR partners, managers, and employees on benefits, leave programs, and workplace accommodations.
Ensure consistent documentation, case management, and data integrity across benefits and leave processes.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance (eligibility may depend on position and employment status).
Vacation accrued at 3.07 hours per pay period, available to use when accrued.
Profit-sharing for employees in good standing.
Two paid floating holidays.
Nine paid federal holidays.
Paid safe sick time accrued at 1 hour per 30 hours worked, available to use when accrued.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability.
Paid parental leave.
Flexible spending account.
Employee assistance program.
Pet insurance.
Professional training and development opportunities.